Business Details
19 Years
experience
Emergency
services
Property Sales & Lettings in Rugby
Established in 2007, we are a family-run property agency dedicated to providing personalized service for landlords and tenants. Our approach prioritizes individual needs, combining flexibility with strict legal compliance to achieve optimal outcomes. With nearly two decades of experience, we maintain long-term relationships with clients, adapting to market changes while ensuring transparency and ethical practices.Our team's expertise in property management, tenant referencing, and local market knowledge ensures efficient service delivery. We pride ourselves on resolving issues promptly, offering clear communication, and fostering trust through consistent, professional support tailored to each client's unique circumstances.
Services
Property Sales
Property Lettings
Tenant Referencing
Property Management
Viewings
Valuations
Deposit Handling
Maintenance Coordination
Landlord Support
Rental Compliance
Details
- Year established: 2007
Highlights and features
- We offer personalized service tailored to individual landlord and tenant needs.
- Our team provides 24-hour emergency support for property management issues.
- We ensure legal compliance with up-to-date tenancy agreements and regulations.
- Long-term client relationships reflect our commitment to trust and reliability.
- Flexible viewing arrangements accommodate prospective tenants' schedules.
What people say
Excellent service
Resolved issues quickly
Friendly and understanding
Ethical and efficient
Valued tenants
Services
Property Lettings
We specialize in residential property rentals, offering comprehensive tenant referencing, property viewings, and lease management. Our process ensures compliance with current regulations while matching landlords with suitable tenants. With local market expertise, we provide competitive rental valuations and ongoing support for property maintenance and tenant communication.
Property Sales
Our sales team assists with property valuations, marketing strategies, and buyer negotiations. We offer transparent pricing guidance and handle legal documentation to ensure smooth transactions. Regular market analysis helps sellers achieve optimal prices, supported by professional photography and targeted advertising across multiple platforms.
Tenant Referencing
We conduct thorough tenant background checks including credit history, employment verification, and previous landlord references. Our process balances legal compliance with efficiency, using secure online systems for document submission. We provide clear feedback to both landlords and tenants while maintaining data protection standards throughout the assessment.
Property Management
Our full-service management includes rent collection, maintenance coordination, and regular property inspections. We handle repair requests promptly, using vetted contractors for cost-effective solutions. Monthly account statements and six-monthly property reviews ensure landlords remain informed about their investment's performance and condition.
Deposit Handling
We manage deposit collection, registration, and dispute resolution according to government-approved schemes. Clear documentation explains deposit requirements and return processes. We handle damage claims fairly, maintaining detailed inventory records and facilitating communication between landlords and tenants to ensure transparent outcomes.
People
Pauline Pauley
Co-Owner / Director
With nearly 18 years' experience, Pauline oversees property management and tenant relations. Her BA(Hons) qualification supports evidence-based decision-making, while her hands-on approach ensures personalized service for both landlords and tenants.
Barry Pauley
Co-Owner / Director
Barry manages sales operations and landlord partnerships, leveraging extensive local market knowledge. His practical approach to property valuations and transaction management complements the business's customer-focused ethos.
Questions
What property services do you offer in Rugby?
We provide residential sales, rental services, property management, tenant referencing, and landlord support across Rugby and surrounding areas.
How does your tenant application process work?
Applicants submit ID and employment details through our online portal. We verify references, conduct credit checks, and process applications within 1-2 weeks using secure HMRC integration when needed.
What fees apply under current regulations?
Permitted fees include holding deposits (1 week's rent), tenancy deposits (5-6 weeks' rent), and £50 + VAT for agreement changes. No other charges apply since June 2019.
How quickly do you resolve property maintenance issues?
Emergency repairs receive immediate attention through our 24-hour service. Routine maintenance is completed within 48 hours using trusted local contractors for cost-effective solutions.
What makes your agency different from larger chains?
As a family-run business, we offer personalized decision-making without corporate bureaucracy. Our single branch maintains local expertise while providing flexible, transparent service tailored to individual client needs.
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