Lawson & Thompson is a St Andrews-based letting agency that specialises in managing student properties. We take great pride in the exceptional standard of our properties and the highly responsive, personal service we provide to our landlords and tenants. Our portfolio consists of 75 highly desirable student properties, a number we have capped since 2016 to ensure we continue to provide the best hands-on management service for our clients.
Our Story
As former students and landlords ourselves, we had experienced the frustrations that landlords typically encounter with their letting agents. We believed we could do better and launched our business in 2013. We have since grown rapidly and have consistently topped the student survey conducted by the University of St Andrews. We have won multiple awards for our service, and our pioneering approach to student property management has set a new standard in the industry.
Our Service
Many aspects of our service, such as monthly inspections and walk-through property movies, are still unique to us. We have also implemented hands-on management that saves our landlords in maintenance costs. We genuinely care about what we do and manage every property as if it were our own. We always go the extra mile for our clients. If you are interested in moving your property to us, please get in touch. We cap our numbers, but we are always keen to hear from potential landlords.
Our Team
Our team consists of James Lawson, Alex Thompson, and Harriet Miller. James Lawson is a Maths graduate of St Andrews University, and Alex Thompson met James whilst studying for his MSc in Building Surveying. Harriet Miller has vast experience of property management, having worked in the Fife and Edinburgh lettings markets for 14 years before joining Lawson & Thompson in 2019. Together, we have the skills and experience to provide the best possible service to our clients.
Our Office
Our newly refurbished town-centre office is located on the top floor of the old Malt Barn, just off South Street, St. Andrews. Our office includes a coffee bar and lounge, providing an informal, relaxed space for our team and clients to work and entertain. We believe that our commitment to providing the best possible service is evident in every aspect of our business.
Exceptional Service and High Standards
The reviews for Lawson & Thompson highlight the exceptional service and high standards provided by the agency. Tenants have consistently praised the agency's prompt response to maintenance issues, friendly and helpful staff, and high-quality properties.
Properties and Maintenance
Properties managed by Lawson & Thompson are well-maintained, with any issues promptly addressed. Tenants have noted that the agency goes above and beyond to ensure that properties meet high standards, making them genuinely nice to live in.
Communication and Responsiveness
Communication is key to the agency's success. Tenants have commented on the agency's swift response to queries, with issues often being resolved within a day. The online system for reporting problems is also efficient, with FIXED within two days.
Staff and Customer Service
The staff at Lawson & Thompson are praised for being friendly, helpful, and approachable. Tenants have noted that the agency is willing to go the extra mile to ensure tenant satisfaction, making them feel welcome and valued.
Conclusion
Overall, the reviews suggest that Lawson & Thompson is an excellent choice for tenants seeking high-quality accommodation and exceptional service.
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