Business Details
12 Years
experience
Emergency
services
Your Trusted Residential Letting Agent in East Lothian
Established in 2014, Fidra Lettings is a forward-thinking residential letting agency based in East Lothian, Scotland. Our team of six professionals brings over two decades of combined experience in property lettings and management across East Lothian and Edinburgh. We challenge traditional industry norms by prioritising exceptional customer service for both landlords and tenants, addressing the sector's historically poor reputation. Our approach focuses on continuous improvement through small daily enhancements, fostering long-term relationships built on trust and transparency.We specialise in residential lettings, property management, and tailored rental valuations, ensuring clear communication and responsiveness to client needs. Our commitment to operational excellence is demonstrated through practical professionalism rather than superficial formalities. By actively listening to feedback and embracing open communication, we create mutually beneficial outcomes for all stakeholders in the property ecosystem.
Services
Residential Lettings
Property Management
Tenant Finder Service
Rental Valuation
Maintenance Services
Details
- Year established: 2014
Highlights and features
- We have over 20 years of combined experience in East Lothian lettings
- Our team prioritises transparent communication with all stakeholders
- We implement continuous improvement processes for better service delivery
- We provide dedicated property management with personal accountability
- Our customer-centric approach builds long-term trust relationships
What people say
Excellent communication
Responsive maintenance
Transparent processes
Professional team
Fair treatment
Services
Residential Lettings
We specialise in residential property rentals across East Lothian and Edinburgh. Our service includes property marketing, tenant screening, and lease administration. With local market expertise, we match landlords with suitable tenants while ensuring compliance with Scottish housing regulations.
Property Management
Our comprehensive property management covers maintenance coordination, rent collection, and tenant relations. We provide regular property inspections and handle all administrative requirements, ensuring landlords' investments are professionally maintained while tenants receive timely support.
Tenant Finder Service
This service connects landlords with pre-screened tenants meeting strict criteria. We verify employment history, conduct credit checks, and ensure affordability standards. Our process helps landlords find reliable tenants while maintaining fair treatment for applicants.
Rental Valuation
We offer free rental valuations based on current market conditions and comparable properties. Our assessment considers location factors, property condition, and local demand to determine optimal rental pricing for landlords.
Maintenance Services
Emergency and routine maintenance services ensure property upkeep. We coordinate qualified contractors for urgent repairs while managing non-urgent issues through scheduled maintenance plans to preserve property value.
People
Fidra Lettings Team
Lettings Professionals
Our team of six experienced lettings professionals brings over 20 years of combined industry expertise. We specialise in residential property management across East Lothian and Edinburgh, focusing on improving customer experiences in the lettings sector.
Questions
How do I apply for a rental property?
Register interest through our website property listings. We'll guide you through referencing requirements and arrange viewings at convenient times.
What deposit requirements apply?
Typically one month's rent plus £200, held in a government-approved scheme. We use Safe Deposits Scotland for all tenancies.
How are maintenance issues handled?
Report issues through our dedicated portal. Emergency repairs receive immediate attention while non-urgent matters are scheduled promptly.
What tenant responsibilities exist?
Tenants must maintain contents insurance, pay council tax, manage utility accounts, and report property condition changes within 7 days.
How are rent payments processed?
Set up direct debit payments to clear on the agreed monthly date. Allow 2-3 days for processing to ensure timely receipt.
What happens during tenancy disputes?
We mediate between parties using documented inventory records and contractual terms. Disputes over deposits are resolved through the third-party deposit scheme.
