Business Details
We founded our independent lettings agency in 2011 to provide an ethical alternative within the Southampton property market. Since our establishment, we have specialised in managing residential properties in Southampton and the surrounding areas from our base in Ocean Village Marina. Our foundational ethos was to create an agency focused entirely on client needs rather than the relentless pursuit of fees or profit. Over our years of operation, we have developed an unrivalled reputation for outstanding customer service, supported by fantastic online reviews and numerous industry awards. We are immensely proud to have been recognised nationally, including winning the AllAgents Best Lettings Agent in Southampton award. Our professional standards are maintained through strict adherence to the Codes of Practice required by The Property Redress Scheme.
We further protect our clients' finances by maintaining membership with the UK Association of Letting Agents, ensuring total loss client money protection. Almost all of our business is generated through client recommendation, which reflects our commitment to solving property challenges effectively. We consistently offer some of the lowest landlord fees in the industry without compromising on our ethical obligations. By prioritising transparency and client loyalty, we ensure that both landlords and tenants receive a trustworthy service. Our experience demonstrates that prioritising human needs over profit creates a sustainable and highly regarded lettings business.
We further protect our clients' finances by maintaining membership with the UK Association of Letting Agents, ensuring total loss client money protection. Almost all of our business is generated through client recommendation, which reflects our commitment to solving property challenges effectively. We consistently offer some of the lowest landlord fees in the industry without compromising on our ethical obligations. By prioritising transparency and client loyalty, we ensure that both landlords and tenants receive a trustworthy service. Our experience demonstrates that prioritising human needs over profit creates a sustainable and highly regarded lettings business.
Highlights and features
- We have operated ethically since 2011.
- We hold the AllAgents Best Lettings Agent award.
- We provide total loss client money protection.
- We maintain Property Redress Scheme regulation.
- We offer highly competitive landlord fees.
Services
Residential Lettings
We secure all tenancy deposits by registering them with the Tenant Deposit Scheme. This process protects client finances and offers a third-party arbiter for any end-of-tenancy disputes. Both landlords and tenants benefit from this transparent, secure financial safeguard.
Rent Protection Insurance
We offer rent protection insurance to safeguard landlords against potential financial losses. This service is designed to provide property owners with complete peace of mind regarding their rental income. It forms a crucial part of our comprehensive property management offerings.
Tenant Maintenance Request
We provide a streamlined tenant maintenance request service to address property issues promptly. This system allows tenants to report problems easily whilst keeping landlords informed. Our efficient process ensures properties remain in excellent condition throughout the tenancy.
