We are a leading property management company that has been delivering exceptional services since 2009. Our mission is to be the most trusted, innovative, and customer-focused property management company in the UK. We are committed to providing our clients with the highest levels of customer services, which results in stress-free estate and block management.
Our Services
At Red Rock Property Management, we offer a wide range of services that cater to the diverse needs of our clients. Our services include estate and property management, resident management companies, right to manage, and housebuilders and developers. We are a one-stop shop for all aspects of block and estate management.
Our combined knowledge and expertise cover advice on service charge structure, management, budgeting, contractor procurement, health & safety, accountancy, as well as concierge and surveying services. We take ownership and responsibility to address and resolve any issues, communicating in a clear, meaningful, and timely way.
Outstanding Customer Service
We pride ourselves on delivering outstanding customer service, integrity, and professionalism. Our team of experts is dedicated to providing our clients with a proactive and accessible service, ensuring effective site cash flow while safeguarding the wellbeing of our clients, employees, and partners, all in a sustainable way.
Our Team
Our business is built around your needs, and our team is the backbone of our success. We have a team of highly skilled and experienced professionals who are committed to delivering the best possible service. Our team includes property managers, accountants, surveyors, and administrators who work together to ensure that our clients receive the highest level of personal service.
Our team is located in specialist support centres in London and Essex, making it easy for us to provide you with the highest level of personal service. We value our team, and we are committed to creating a company culture that is based on respect, innovation, and engagement.
Our Values
Our core values are embedded in everything we do. We believe in delivering outstanding customer service, integrity, and professionalism. We respect our colleagues and value their contributions. We are committed to being market leaders, demonstrating that it is possible to keep our residents safe, provide an accessible and proactive service, and ensure effective site cash flow while safeguarding the wellbeing of our clients, employees, and partners, all in a sustainable way.
Why Choose Us?
We are the highest-rated property management company, and we have a proven track record of delivering exceptional services. We are committed to delivering the highest levels of customer services, and we believe that the best block management service is provided through regular personal, face-to-face, contact and support. Our blog posts offer advice on certain aspects of block and estate management, and our latest news & articles keep our clients up-to-date with the latest industry news.
At Red Rock Property Management, we manage your home as if it were our own. Contact us today to learn more about our services and how we can help you.
Overall Experience
The reviews highlight the importance of efficient communication and professional handling of queries by Red Rock's staff. Several reviewers praised the prompt responses and helpfulness of specific employees, including Stacy, Beverley, Kim, Kate, Georgia, Chloe, Emma, Megan, and Lauren.
Positive Aspects
- Swift resolution of queries and issues
- Professional and polite communication
- Helpful and efficient staff
- Ability to resolve complex issues promptly
Negative Aspects
- One reviewer experienced poor service, citing a lack of integrity and accountability
- Difficulty in communicating with the company initially, leading to frustration
Staff Performance
- Stacy Head and Beverley received multiple mentions for their excellent service and prompt responses
- Other staff members, including Kim, Kate, Georgia, Chloe, Emma, Megan, and Lauren, were also praised for their professionalism and helpfulness
- Adrian Chilvers, the MD, was criticized for unresponsive behavior and lack of accountability
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