A Legacy of Expertise and Customer Care
Dalzell Property stands tall as a leading estate agency in the Greater Lisburn area, offering unparalleled expertise and an unwavering commitment to exceptional customer care since 1994. Founded by Fred Dalzell, our agency has evolved into a trusted name in the market, renowned for our dedication to professionalism and personal attention. Today, the helm is passed to Fred and Andrew Dalzell, who, with over 25 years of experience, continue to guide our journey towards success.
Tailored Services for Every Need
Our diverse team of experts offers a comprehensive range of services to cater to every aspect of your property journey. Whether you're selling your home, buying a new one, or seeking guidance on the commercial market, we are here to provide:
- Residential house sales: Professionally guiding you through the process of selling your home for the best possible price.
- New-build home sales: Secure your dream property with our expert knowledge of the local market and new-build construction.
- Commercial sales and lettings: Dedicated specialists to help you find the perfect commercial property or tenant.
- Auction sales of building land and farms: Expertise in guiding you through the process of buying or selling land through auction.
- Aftersales surveys: Providing detailed reports to assist with estate planning and property valuation.
Our Guiding Principles
At Dalzell Property, we adhere to core values that underpin our success and ensure an exceptional client experience:
- Going the extra mile: We prioritize your needs and actively work towards exceeding your expectations.
- Transparency: Open and honest communication is central to building trust and ensuring clear understanding at every step of the journey.
- Practical & Personal: Our experienced team provides tailored guidance, drawing on local market knowledge and offering practical solutions to challenges.
Ready to embark on your property journey? Get in touch today and let Dalzell Property guide you towards your goals.
Overall Impression
The reviews of Dalzell's estate agency are mixed, with both exceptional service and disappointing experiences reported. While some customers praised the agents' professionalism, communication, and results-oriented approach, others expressed frustration with negative and inaccurate advice, lack of proactivity, and poor communication.
Positive Feedback
The majority of reviewers praised the agency's staff, particularly Fred, Andrew, Sheila, and Paula, for their patience, professionalism, and dedication to their clients. Customers appreciated their responsive communication, warm and friendly approach, and ability to achieve results beyond their expectations.
Negative Feedback
On the other hand, some reviewers were unhappy with the service received. David Collins reported receiving negative and inaccurate advice during a valuation, which led to unnecessary expense, and felt that the agency was not proactive or communicative. Simon Bamford was also dissatisfied, feeling that the agency did not know its trade well and was unresponsive to his concerns. He ultimately switched to a different agency, Bill McCann.
Additional Comments
Judo Master Doza, a satisfied customer, praised Sheila for her exceptional service and willingness to help even after the sale was completed.
