Business Details
14 Years
experience
Emergency
services
Award-Winning Lettings & Property Management in Durham
Established in 2012, Frampton & Roebuck brings over two decades of combined expertise to Durham's property market. As locally born directors, Steven Frampton and Simon Roebuck combine deep regional knowledge with nationally recognised qualifications in residential lettings and property management. Our award-winning team has earned recognition at the Estate Agent of the Year Awards (2016, 2017, 2020) for North East Letting Agent of the Year, reflecting our commitment to tailored service. We specialise in matching landlords with responsible tenants while maintaining strict compliance with evolving tenancy legislation, including GDPR and energy efficiency regulations.Our property managers provide comprehensive support from marketing through to maintenance, backed by boiler and heating system protection. With formal qualifications from ARLA Propertymark and membership of multiple redress schemes, we ensure complete transparency and client protection. Our unique approach combines modern marketing techniques like 360 virtual tours with traditional personal service, serving both individual investors and portfolio landlords across Durham and surrounding areas.
Services
Property Management
Tenant Finding
Rent Collection
Maintenance Support
Student Lettings
Property Marketing
Inventory Services
Compliance Checks
Details
- Year established: 2012
Highlights and features
- Award-winning North East Letting Agent since 2016 with 20+ years' local expertise
- ARLA Propertymark qualified team ensuring full legislative compliance
- 24/7 boiler and heating system protection included in premium packages
- Transparent fee structure with clear pricing options
- Comprehensive marketing using 360 virtual tours and social media
Associations and certifications
- ARLA Propertymark
- Safe Agent
- The Property Redress Scheme
- Client Money Protection Scheme
- My Deposits
What people say
Award-winning service
Responsive repairs
Excellent student support
Transparent fees
Professional marketing
Services
Property Management
Our comprehensive property management service handles all aspects of tenancy administration. From monthly rent collection and financial reporting to routine inspections and compliance documentation, we ensure smooth operations for landlords. Our team coordinates maintenance requests and provides regular property condition updates.
Tenant Finding
We match properties with suitable tenants through rigorous referencing and credit checks. Our service includes preparing legally compliant tenancy agreements and collecting initial deposits. We specialise in both student and family tenancy placements across Durham.
Maintenance Support
24/7 emergency repair service for critical issues, with priority handling for water leaks and gas safety concerns. Our maintenance team coordinates boiler servicing and heating system checks, with optional annual protection plans available.
Student Lettings
Specialist student accommodation services including group tenancy arrangements and bills-inclusive packages. We offer dedicated student marketing through university partnerships and provide move-in support for first-time renters.
Compliance Checks
Full compliance management covering gas safety certificates, electrical installation reports, and energy performance certificates. We ensure all properties meet minimum E rating requirements and maintain up-to-date safety documentation.
People
Steven Frampton
Director
Marketing graduate with extensive property sector experience. Former marketing manager in national holiday and motorsport industries before joining estate agency. Holds MARLA qualification and specialises in strategic property marketing.
Simon Roebuck
Director
Qualified property professional with management degree and international experience. Former chef turned estate agent with 20+ years in the industry. Specialises in Durham market dynamics and tenant relations.
Cameron Hall
Property Manager
Apprentice-turned-property-manager with football and golf industry background. Manages residential tenancies and coordinates student property communications. Holds MARLA qualification and focuses on tenant satisfaction.
Louis O'Neill
Property Manager
Former military professional managing residential tenancies and accounts administration. Oversees tenant journey from property search to lease completion. Specialises in financial compliance and client communication.
Questions
What property types do you manage?
We handle all residential property types including student housing, family homes, and investment properties across Durham and surrounding areas.
How do emergency repairs work?
Critical issues like water leaks receive immediate attention. Contact our office directly for 24/7 emergency response and priority repair scheduling.
What fees apply for landlord services?
Our fees start at £350 for tenant finding, with management packages from 10% of collected rent. All charges are clearly detailed in our service agreements.
Do you offer virtual property viewings?
Yes, we provide interactive 360° virtual tours for most properties, allowing prospective tenants to explore homes remotely at any time.
How are rent payments handled?
Monthly rent collections are standard, with direct debit systems and itemised statements provided for all managed properties.
What student accommodation options exist?
We offer purpose-built student housing with bills-inclusive packages. Our portfolio includes single and group accommodations with flexible tenancy terms.
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