Your Partner in London's Property Market
A Team of Experienced Professionals Dedicated to Excellence
Frampton & Roebuck is a trusted letting and property management agency established in the heart of Durham, with over 20 years of experience in the local market. Founded by Steven Frampton and Simon Roebuck, our passion for the region and our commitment to exceptional client service underpin everything we do.
Tailored Solutions for a Personalized Experience
We firmly believe in a personalized approach to property management, understanding that every Landlord and Tenant is unique. We take the time to understand your individual needs and aspirations, tailoring our services to ensure a seamless and successful tenancy.
Comprehensive Services for Every Step of the Process
From marketing and tenant finding to comprehensive property management and accounting, we handle all aspects of letting and managing your property with meticulous attention. Our comprehensive services include:
- Tenant Finding & Referencing: Extensive marketing strategies and robust referencing processes to secure the right tenants.
- Property Management: Regular inspections, rent collection, tenant communication, and proactive maintenance coordination.
- Financial Management: Transparent and efficient accounting, ensuring clear financial reporting and peace of mind.
- Compliance & Legislation: Comprehensive understanding and adherence to current tenancy legislation and regulations.
Award-Winning Expertise and Client-Centric Approach
We take pride in delivering exceptional client experiences. Our dedication to exceptional service has earned us recognition, including multiple awards from the prestigious Estate Agent of the Year Awards. We are committed to exceeding your expectations and building lasting relationships with our clients.
Experience and Expertise at Your Disposal
Our team comprises experienced professionals with extensive knowledge and qualifications in all aspects of property management, including marketing, tenancy legislation, and accounting. We are dedicated to providing clients with informed guidance and seamless solutions every step of the way.
Overall Experience
The reviews for Frampton and Roebuck are mixed, with both positive and negative comments. The agency has been praised for their professional and friendly service, efficient and helpful staff, and excellent customer service.
Positive Comments
Several reviewers have commented on the excellent service they received from the agency, citing Cameron, Louis, and Steven as particularly helpful. The agency's prompt response to emails and requests has been praised, as has their ability to find suitable properties.
Negative Comments
However, other reviewers have been let down by the agency's performance. Several reviewers have reported poor conditions in the properties they rented, including mould, dirt, and broken appliances. The agency has been accused of being unresponsive to concerns, uncooperative, and even dishonest.
Property Conditions
Several reviewers have reported finding their properties in disrepair, with issues such as mouldy curtains, dirty floors, and broken appliances. The agency has been criticized for failing to rectify these issues in a timely manner, and for being unresponsive to concerns.
Communication
The agency has also been criticized for their communication style, with some reviewers feeling that staff were stand-offish, defensive, and patronizing. The slow return of deposits has also been a point of contention, with one reviewer reporting a delay of over a month.
