Business Details
14 Years
experience
Award-Winning Tenancy Management Solutions
The Lettings Hub has been a trusted partner in the lettings industry for over 12 years, specialising in comprehensive tenant referencing, compliance management, and insurance solutions. Our award-winning platform, BOX, streamlines tenancy management from pre-qualification to Section 13 notices, ensuring compliance with evolving legislation. With over 1,500 letting agents relying on our services, we combine advanced technology with industry expertise to deliver efficient, secure, and cost-effective solutions. Our tenant referencing service conducts up to 240 checks per applicant, including IDSP-certified Right to Rent verification and automated PEPs screening. We offer tailored insurance products, including rent protection and legal expenses coverage, alongside innovative tools like Professional Guarantor services and Pet Damage Insurance.Our team of dedicated experts provides ongoing support, ensuring clients stay ahead of legislative changes such as the Renters Rights Bill. Backed by FCA regulation and ISO-certified processes, we prioritise transparency, reliability, and exceptional customer service. By integrating multiple services into one fixed-price package, we help agencies reduce administrative burdens and focus on growth. Our commitment to innovation is demonstrated through continuous platform enhancements, including automated audit trails and digital e-signature technology. With a 4.3 Trustpilot rating, we remain dedicated to empowering letting agents with the tools they need to succeed in a dynamic market.
Services
Tenant Referencing
Rent Protection Insurance
Compliance Management
Professional Guarantor
Pet Damage Insurance
Digital Document Management
Section 13 Notices
Open Banking Verification
Anti-Money Laundering Checks
Landlord Insurance
Details
- Year established: 2012
Highlights and features
- We offer 240+ tenant checks including IDSP-certified Right to Rent verification
- Our FCA-regulated platform ensures full compliance with UK lettings legislation
- One fixed price per let covers all essential services and eliminates hidden costs
- We provide automated Section 13 notice management for post-fixed-term tenancies
- Our Professional Guarantor service offers insurance-backed financial protection
Associations and certifications
- Financial Conduct Authority (FCA)
- IDSP
What people say
Couldn't recommend enough
Simple to navigate
Excellent customer service
Huge difference to agency
Fast and effective
Services
Tenant Referencing
Our comprehensive tenant referencing service conducts up to 240 checks per applicant, including Right to Rent verification, income validation, and credit assessments. Using biometric technology and Open Banking data, we verify identities and financial stability while checking previous tenancy records. This service helps letting agents make informed decisions and reduce void periods through fast, accurate assessments.
Rent Protection Insurance
This insurance product protects landlords against rental income loss through tenant arrears, covering up to 75,000 in unpaid rent and legal expenses. The policy includes eviction support and mediation services, providing financial security while ensuring compliance with evolving lettings legislation. Claims are supported by our expert team throughout the possession process.
Compliance Management
Our platform automates compliance with UK lettings regulations through document management and audit trails. Features include Section 13 notice generation, periodic tenancy transitions, and digital signature integration. Regular updates ensure alignment with the Renters Rights Bill, helping agents maintain legal compliance without increased administrative burden.
Professional Guarantor
This service provides an insurance-backed alternative to personal guarantors, covering rent arrears and property damage up to 5,000. Available 24/7, it offers legal support and mediation services while eliminating the need for UK-based individual guarantors. The solution integrates seamlessly with referencing processes for tenant applications.
Pet Damage Insurance
Designed to support the Renters Rights Bill's pet-friendly provisions, this insurance covers property damage caused by tenants' pets up to 5,000. The policy integrates with tenancy workflows, providing landlords confidence while enabling tenants to request pet permissions through compliant processes.
Questions
What is The Lettings Hub's main service?
We provide an integrated lettings management platform called BOX, offering tenant referencing, compliance tools, insurance solutions, and document management for letting agents.
How does the tenant referencing process work?
Our system conducts up to 240 checks per applicant, including identity verification, income validation, Right to Rent checks, and previous tenancy history through automated Open Banking data and manual reference checks.
What compliance features does BOX offer?
BOX includes automated Section 13 notice generation, periodic tenancy transitions, digital signature integration, and audit trails to ensure compliance with the Renters Rights Bill and other legislation.
Do you offer insurance products?
Yes, we provide rent protection insurance covering up to £75,000, legal expenses coverage, property damage insurance, and specialist products like Pet Damage Insurance and Professional Guarantor services.
How is pricing structured?
Our One Fixed Price Per Let model bundles essential services at a predictable cost, eliminating hidden fees and simplifying budgeting for letting agencies.
What support is available for users?
We offer dedicated Client Relationship Managers, 24/7 online support, knowledge hub resources, and direct assistance through our award-winning customer service team.
