Realising your property goals, one solution at a time.
Douglas Huston Estate Agents stands out as a leading local agency, powered by a team of experienced professionals with unparalleled knowledge of the Belfast property market. We are committed to providing exceptional service, achieving the best possible outcomes for our clients, and building lasting relationships.
Our Team - Experienced & Committed
Our dedicated team of estate agents, negotiators, and property managers combine exceptional expertise with a genuine understanding of the local market. We are hands-on partners, actively working alongside you to:
- Understanding your needs: We take the time to listen carefully and understand your goals, whether you're selling, buying, renting, or managing property.
- Providing accurate information: We base our valuations on extensive market research and offer clear, transparent communication every step of the way.
- Tailored marketing strategies: We develop bespoke marketing plans to Maximize exposure and generate genuine interest in your property.
- Negotiating for you: We leverage our extensive network and market knowledge to secure the best possible terms for your transaction.
Our Values - Integrity & Transparency
Honesty, transparency, and client-centricity are at the core of our values. We:
- Always act with integrity and accountability.
- Provide accurate and timely information.
- Maintain open communication and update clients regularly.
- Build strong relationships based on trust and respect.
Results that speak for themselves
Our dedication and expertise have resulted in exceptional outcomes for our clients. We consistently achieve competitive prices and swift transactions, backed by positive testimonials and referrals.
Contact us today to experience the Douglas Huston difference.We would be delighted to discuss your property needs, answer your questions, and provide a personalized approach to achieving your goals.
Poor Customer Service and Discrimination
The majority of reviews highlight instances of poor customer service, discrimination, and unprofessionalism by the estate agents. Several reviewers reported being treated rudely, with one reviewer being typecast as a student and told that they couldn't rent a non-HMO residence without being related, which is not true. Another reviewer was met with an unapologetic attitude when they were given the wrong date for a viewing, and was later told that they couldn't rent a property because they were not related.
Unfair Treatment and Lack of Options
Some reviewers felt that they were given ultimatums and not offered alternative solutions. For example, one reviewer was told that they needed a Northern Irish guarantor, and when they refused to pay a double deposit, they were told that they couldn't proceed with the lease. Another reviewer was quoted a different price for a unit depending on its intended use, which they felt was unfair.
Traumatic Experience
One reviewer reported having a traumatic experience with the agency, which resulted in their eviction from a property. They described the process as "merciless, rude, and greedy".
Positive Experiences
On the other hand, a few reviewers had positive experiences with the agency, highlighting the helpfulness and promptness of the staff in solving problems and providing great advice.
Mixed Reviews on Professionalism
Some reviewers felt that the agents were unprofessional and lacked coordination, while others praised their helpfulness and friendliness.
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