Business Details
32 Years
experience
Emergency
services
Expert Real Estate Services in Southend-on-Sea
Pace Properties has been a trusted name in property services since 1994, specialising in lettings, sales, and property management across Southend-on-Sea and the surrounding areas. Our family-run ethos combines traditional values of honesty and fairness with modern training and technology to deliver a cutting-edge service tailored to landlords, tenants, and leaseholders. With ARLA and NAEA accreditations, we pride ourselves on offering a personalised approach, ensuring exceptional care and transparency in all aspects of property management.Our team of industry-qualified professionals provides expert advice on compliance, fire safety, and investment strategies, supported by fixed pricing and 24/7 emergency assistance. Recognised through multiple awards, we maintain a commitment to excellence, reflected in our client testimonials and long-standing reputation as a leader in the local property market.
Services
Lettings
Property Management
Block Management
Sales
Tenant Support
Details
- Year established: 1994
Highlights and features
- 25+ years of local property market expertise
- Fixed pricing with no hidden fees
- 24/7 emergency maintenance support
- Award-winning lettings and management services
- ARLA and NAEA accredited professionals
Associations and certifications
- ARLA
- NAEA
- Safeagent Scheme
What people say
Swift emergency repairs
Transparent fixed pricing
Professional staff
Regular updates
Award-winning service
Services
Lettings
Pace offers comprehensive lettings services for landlords, including tenant sourcing, compliance checks, and rental agreements. Their fixed-fee structure ensures transparency, while their extensive tenant database and marketing strategies guarantee swift property occupancy. With 24/7 emergency support, landlords benefit from proactive management and regular updates throughout the tenancy.
Block Management
Specialising in residential block management, Pace provides maintenance coordination, financial reporting, and compliance oversight. Their dedicated team ensures communal areas remain well-maintained, while 24-hour emergency response handles urgent issues. Leaseholders receive expert advice on fire safety, asbestos, and legal obligations, supported by competitive contractor rates and transparent fee structures.
Sales
Pace facilitates property sales with fixed-fee packages covering marketing, viewings, and legal coordination. Their local market expertise ensures accurate pricing strategies, while their network of buyers accelerates transaction timelines. Sellers receive regular progress updates and access to professional photography services, ensuring maximum property exposure across multiple listing platforms.
Tenant Support
Tenants receive dedicated support through maintenance requests, compliance guidance, and emergency repairs. Pace's out-of-hours service handles urgent issues like gas leaks and electrical faults, with approved contractors available for immediate response. Regular communication ensures prompt resolution of concerns, while online portals provide easy access to lease information and payment systems.
Fire Safety Compliance
Pace provides comprehensive fire safety services including risk assessments, equipment checks, and regulatory compliance. Their team ensures landlords meet legal requirements for smoke alarms, carbon monoxide detectors, and emergency procedures. Regular inspections cover electrical systems, gas appliances, and escape routes, with documentation provided to maintain insurance validity and tenant safety.
People
Crystal Horwood
Chief Executive Officer
With over 20 years in property management, Crystal leads Pace with a focus on innovation and client satisfaction. Her strategic vision has driven the company's expansion while maintaining family-run values.
Marcus James
Branch Manager & Associate Director
Marcus oversees daily operations and client relations, leveraging his 15 years of local market expertise to ensure seamless property transactions and management services for landlords.
Martin Ransom
Head of Property & Associate Director
Martin specialises in compliance and regulatory matters, ensuring all lettings meet current legislation while advising landlords on best practices for tenant retention and property maintenance.
Sara Threadgold
Property Manager
Sara manages a portfolio of rental properties, focusing on tenant satisfaction and proactive maintenance coordination. Her client-centric approach ensures smooth tenancy experiences for both landlords and tenants.
Sameena Istkhar
Block Property Manager
Sameena oversees block management operations, handling leaseholder communications, contractor coordination, and compliance audits to maintain high standards across managed residential developments.
Questions
What areas does Pace cover?
Pace operates in Southend-on-Sea, Basildon, Leigh on Sea, Shoeburyness, Rochford, Westcliff, and surrounding areas of Essex and the South East.
Do you offer 24/7 emergency support?
Yes, Pace provides 24-hour emergency assistance for urgent maintenance issues like gas leaks, electrical faults, and water damage.
What fees do you charge for lettings?
Letting fees start at £600 with transparent pricing and no hidden charges, covering tenant sourcing and full compliance management.
Are you ARLA and NAEA accredited?
Yes, Pace holds both ARLA and NAEA accreditations, ensuring professional standards in all property services.
How do I report an emergency repair?
Call our out-of-hours line at 01702 445 600 for urgent repairs, with dedicated contractors available for immediate response.
Can you help with lease extensions?
Yes, our block management team provides expert advice on lease extensions, freehold purchases, and Right to Manage procedures.
