Caring for your home, and your neighbours' homes, one home at a time.
Who we are
FirstPort is the UK's leading residential property management service provider. We proudly work with national and regional developers, investors, freeholders, and over 1,500 Right to Manage and Resident Management Companies across England, Wales and Scotland. Our mission is to make sure our customers feel safe, happy and supported in their homes.
What we do
We offer a comprehensive range of services to ensure the smooth running and maintenance of residential properties. This includes:
Property Management and Development Services
- Residential Property Management: We take care of day-to-day operations, including maintenance, repairs, tenant communication, and charges management.
- Working with Developers: We partner with developers from the planning stages to ensure smooth handover and ongoing management.
- Resident Managed Developments: We provide dedicated support for residents in shared ownership properties.
- Freeholder Property Management: We handle repairs, maintenance, and communication for freeholders.
Community and Financial Management
- Block Management: We manage the common areas and services in apartment buildings.
- Scotland Property Factor: We handle the management of factored properties.
- Case Studies: We share successful examples of our client partnerships and innovative solutions.
Transparency and Communication
We believe in open and transparent communication with our clients. We provide regular reports, detailed financial information, and online account access for residents and stakeholders.
Our Values
Everything we do is guided by our core values:
- Customer focus: We prioritize residents' needs and happiness.
- Integrity: We operate with transparency and accountability.
- Innovation: We embrace new technologies and industry best practices.
- Sustainability: We are committed to responsible environmental practices.
Join us
If you are a homeowner, resident, or property owner looking for a professional and reliable property management service, get in touch with FirstPort today to learn how we can help you.
Poor Service and Unprofessionalism
The reviewers have expressed extreme dissatisfaction with the service provided by FirstPort, citing unprofessionalism, laziness, incompetence, and a lack of ethics and values.
Lack of Communication and Accountability
Many reviewers have mentioned that the company rarely responds to emails, and it's impossible to get hold of anyone. They also fail to take accountability for their actions and instead, shift the blame.
Inflated Charges and Fake Bills
Several reviewers have reported receiving fake bills, fake charges, and invoices, with some even being charged for services not provided. The company has also been accused of inflating charges, with one reviewer being charged 8000 for electricity when their metered consumption was only 5000.
Unreliable and Unresponsive Property Managers
The reviewers have expressed frustration with the property managers, who are often unreachable, unresponsive, and unhelpful. Some have even reported that their property managers are nonexistent or evasive.
Terrible Customer Service
The customer service of FirstPort has been described as awful, with reviewers experiencing stress and frustration when dealing with the company. The company has been accused of ignoring complaints, and their representatives have been called rude and unhelpful.
