Your Dream Home, Our Expertise
At Your Home Property Management, we are dedicated to providing exceptional residential property management services to leaseholders in London, Kent, and Essex. Our journey began with a simple yet profound realization - many leaseholders were unhappy with their existing property management companies due to a lack of personalized attention, poor communication, and inadequate services. We set out to change this narrative by creating a unique property management company model that prioritizes customer service, local presence, and tailored solutions.
Our Services
We offer three core services designed to cater to the diverse needs of leaseholders and Resident Directors:
- Property Management: Our customer-centric approach ensures that we understand the unique requirements of each block and provide tailored solutions to meet their needs. Our Property Managers conduct regular site visits, report to residents, and work closely with contractors to deliver exceptional customer service.
- Right to Manage (RTM): Our expertise in RTM legislation empowers leaseholders to take control of their block's management, allowing them to break free from poorly performing managing agents and make informed decisions about their property.
- Freehold Purchase: We guide leaseholders through the process of buying their freehold, giving them complete control over their property and enabling them to make decisions that benefit their community.
What Sets Us Apart
We pride ourselves on our commitment to customer delight, which is reflected in our Six Key Benefits:
- Close liaison with Resident Directors
- Ultra-fast response times
- Transparency
- Dedicated Change Manager
- Fantastic gardening and cleaning services
- Strong on-site presence
Our unique approach has earned us a reputation as the "new wave" of leasehold residential property management companies in London, with a focus on delivering a fantastic customer experience in our key areas: Kent, Essex, and London.
General Feedback
The reviews are overwhelmingly positive, with 13 out of 15 reviewers giving 5-star ratings.
Staff and Communication
- The staff at Your Home Property Management, including Luke, James Cooke, Sian, and Prity Amin, are consistently praised for their professionalism, helpfulness, and efficiency.
- Reviewers appreciate the swift responses to their queries and the clear communication provided by the team.
Professionalism and Expertise
- The company is described as "highly professional" and "efficiently run", with staff going above and beyond to provide excellent service.
- Reviewers appreciate the team's expertise in managing properties and resolving issues promptly.
Improvements and Results
- Several reviewers mention the improvements they have seen since Your Home Property Management took over the management of their properties, including faster responses to issues and cost savings.
Negative Feedback
- Two reviewers express dissatisfaction with the company, citing poor quality work, poor communication, and unprofessional behavior.
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