Business Details
14 Years
experience
Emergency
services
Your Trusted Letting Partner in Cardiff
The Living Room Estates is a Cardiff-based letting agency committed to redefining property management through exceptional customer service. With over 15 years of collective industry experience, we specialise in connecting landlords with tenants while prioritising transparency and professionalism. Our team of five dedicated professionals, all former Cardiff university students, leverage local expertise to deliver tailored solutions for residential, graduate, and professional housing needs. We distinguish ourselves through proactive landlord partnerships, 24/7 tenant support, and innovative services like chauffeured viewings and paper-free contract management.Our Rent Smart Wales compliance and client money protection certification underscore our commitment to regulatory excellence. By maintaining a boutique agency model, we ensure personalised attention to every property and client relationship, evidenced by our 90% client retention rate. Our proven track record includes successfully managing diverse property portfolios ranging from single lets to large HMOs, supported by a trusted network of maintenance professionals available for emergency repairs.
Services
Property Letting
Property Management
Student Accommodation
HMO Management
Tenant Referencing
Maintenance Services
Digital Contracts
Property Viewings
Landlord Representation
Rent Collection
Details
- Year established: 2012
Highlights and features
- We offer 15 years of combined property management expertise
- Our 24/7 telephone support ensures emergency assistance
- We provide chauffeured viewings for property inspections
- Our team has local Cardiff university graduate knowledge
- We implement paper-free digital contract management systems
Associations and certifications
- Rent Smart Wales
What people say
Best agency ever
Friendly and helpful
Fantastic service
No hidden fees
Prompt repairs
Services
Property Letting
Our property letting service specialises in matching landlords with suitable tenants across Cardiff and Swansea. We utilise major property portals and our local market knowledge to maximise property exposure. Our process includes professional photography, detailed online listings, and comprehensive tenant referencing to ensure quality placements.
Property Management
We offer comprehensive property management solutions covering rent collection, maintenance coordination, and tenant liaison. Our services include regular property inspections, financial reporting, and emergency repair management through our trusted trades network. We maintain compliance with Rent Smart Wales regulations for complete client protection.
Student Accommodation
Specialising in graduate and professional HMOs, we provide tailored student accommodation solutions. Our services include property preparation, tenant education on maintenance issues, and 24/7 support for student tenants. We offer chauffeured viewings and digital contract signing to streamline the rental process for students.
HMO Management
We manage both student and professional HMO properties with dedicated support services. Our HMO management includes room-by-room inventory, shared space maintenance, and compliance with licensing requirements. We provide regular communication between landlords and tenants to ensure smooth property operation.
Digital Contract Signing
Our digital contract signing service eliminates paper usage through secure electronic documentation. Using Goodlord platform, we facilitate instant contract execution, reference checks, and document storage. This system provides 24/7 access to tenancy documents while maintaining full legal compliance and data protection standards.
People
Chris
Director and Office Manager
Chris oversees daily operations and client relations at The Living Room Estates. With extensive experience in property management, he ensures smooth office operations and maintains the agency's commitment to exceptional customer service.
Jenna
Founding Director
Jenna co-founded The Living Room Estates with a vision for improved letting practices. Her leadership focuses on maintaining high service standards while implementing innovative solutions for property management and tenant satisfaction.
Claire
Accounting Manager
Claire manages all financial aspects of property management, ensuring accurate rent collection and financial reporting. She maintains compliance with accounting standards while providing transparent financial communication to landlords.
Mary
Letting Agent and Property Manager
Mary handles property listings and tenant relations, leveraging her local knowledge to match clients with suitable properties. She manages the letting process from viewings to tenancy agreements while maintaining excellent client communication.
Lauren
Property Manager
Lauren oversees property maintenance and landlord coordination. She ensures timely resolution of maintenance issues and provides regular property updates to landlords, maintaining the agency's high service standards.
Questions
What areas do you cover?
We primarily operate in Cardiff and Swansea, specialising in university areas and professional housing locations within these cities.
Do you offer 24/7 emergency support?
Yes, our phone lines provide 24/7 emergency support for urgent maintenance issues requiring immediate attention.
What property types do you manage?
We manage diverse properties including single lets, HMOs, student accommodation, and professional housing units across Cardiff and Swansea.
How do you handle maintenance requests?
Our dedicated team coordinates with trusted tradespeople for prompt resolution, with emergency repairs prioritised through our 24/7 support system.
What fees do you charge?
Our fees range from 8.4-14.4% inclusive of VAT depending on service level, with transparent pricing detailed in our Tenant Fees document.
Are you Rent Smart Wales registered?
Yes, we maintain full Rent Smart Wales compliance including property redress and client money protection certification.
