Letting in Scotland, redefined.
At Direct Residential, we pride ourselves on being multi-award-winning letting agents and property managers, dedicated to providing exceptional services to our valued clients in Epsom, Ashtead, Leatherhead, and Sutton. With over 35 years of combined experience in the property industry, our team has developed a robust understanding of the local market, allowing us to tailor our services to meet the unique needs of landlords and tenants alike.
Our Mission
Our mission is to provide a personalized, efficient, and reliable service that exceeds our clients' expectations. We achieve this by maintaining the highest standards of professionalism, integrity, and transparency in everything we do. As members of ARLA, the government tenant deposit protection scheme (TDS), and the Ombudsman Scheme, we are committed to upholding the highest standards of practice in the industry.
Our Services
We offer a comprehensive range of services designed to cater to the diverse needs of our clients. Whether you're a landlord seeking to let your property or a tenant looking for a new home, we have the expertise and resources to ensure a smooth and stress-free experience. Our services include property valuations, lettings, property management, tenant screening, rent collection, and maintenance reporting, among others.
Our Team
Our team of experienced letting specialists is dedicated to delivering exceptional service to our clients. With a deep understanding of the local market and a passion for property, our team is always available to provide guidance, support, and advice throughout the letting process.
Our Achievements
We are proud to have been recognized as one of the best letting agents in Epsom, winning multiple awards for our outstanding service and commitment to excellence. Our awards include "The Best Letting Agency in Epsom" and "Best Lettings Branch in Surrey, " among others.
Excellent Customer Service
Many reviewers praised the exceptional customer service provided by Direct Residential. They appreciated the friendly, helpful, and professional staff who made the renting process seamless and stress-free. Several reviewers thanked specific staff members, such as Harrie, Anna, Ben, and Gabriel, for their outstanding assistance.
Efficient and Smooth Process
Reviewers commended the efficient and smooth process of renting a property with Direct Residential. They found the application process to be easy and convenient, with prompt responses to any queries or issues.
Positive Experiences
Many reviewers had a positive experience with Direct Residential, recommending the agency to friends and family. They appreciated the agency's ability to listen to their needs and provide tailored solutions.
Negative Experience
One reviewer, Rudraksh Dave, had a negative experience with Direct Residential, citing poor communication and a lack of flexibility in their approach.
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