Business Details
22 Years
experience
Emergency
services
Award-Winning Letting Agents in Epsom & Surrey
Direct Residential was established in 2004 by private landlords who identified a gap in the market for a premium lettings and property management service. With over 35 years of combined industry experience, we specialise exclusively in residential lettings and management across Epsom, Ashtead, Leatherhead, and Sutton. Our approach combines modern marketing techniques with a dedicated team managing hundreds of properties, ensuring a tailored service for landlords and tenants alike. As award-winning agents, we have consistently been recognised for excellence through customer feedback and mystery shopper evaluations. We maintain membership with ARLA, participate in the government's Tenants Deposit Scheme (TDS), and operate under the PropertyMark Conduct and Membership Rules.Our three-floor office in Epsom provides a transparent, efficient service with direct communication channels for all stakeholders. We serve a diverse client base including corporate tenants and blue-chip companies, supported by procurement partnerships that enhance our service delivery. Our commitment to quality has earned us multiple regional and national awards, including seven consecutive years as the best letting agency in Epsom. We prioritise approachability, clear communication, and ethical practices while maintaining a simple fee structure that delivers value to our clients.
Services
Lettings
Property Management
Valuations
Tenant Services
Corporate Lettings
Details
- Year established: 2004
Highlights and features
- We have over 35 years of combined experience in property management and lettings
- We exclusively specialise in residential lettings and management services
- Our team holds ARLA professional accreditation for industry standards
- We have won multiple regional and national awards for service excellence
- Our transparent processes operate under one roof for efficient communication
Associations and certifications
- ARLA
- My Deposits
- PropertyMark
What people say
Head and shoulders above competitors
Breath of fresh air
Professional and efficient
Open to accommodating requirements
Stress-less process
Services
Lettings
Our lettings service specialises in matching quality properties with suitable tenants through comprehensive marketing strategies. We conduct thorough tenant referencing and handle all legal requirements for tenancy agreements. This service benefits landlords seeking reliable occupancy while ensuring tenants find well-maintained properties.
Property Management
We provide comprehensive property management covering maintenance coordination, rent collection, and tenant communication. Our proactive approach ensures properties remain in excellent condition while maintaining positive landlord-tenant relationships. This service offers peace of mind for property owners requiring ongoing support.
Valuations
Our valuation service offers accurate property assessments based on current market conditions and comparable listings. Qualified professionals conduct detailed property inspections to determine realistic rental values. This service helps landlords set competitive pricing while maintaining investment returns.
Tenant Services
We provide dedicated tenant support covering maintenance requests, rent payments, and tenancy queries. Our responsive team ensures timely resolution of issues while maintaining clear communication channels. This service enhances tenant satisfaction and property retention rates.
Corporate Lettings
Our corporate lettings service caters to businesses requiring accommodation for employees. We manage the entire process from property sourcing to tenancy administration, working with blue-chip companies and relocation agencies. This service simplifies corporate housing requirements for businesses and employees alike.
Questions
What services do you offer?
We specialise in residential lettings, property management, valuations, tenant services, and corporate lettings across Epsom and surrounding areas.
Why have you won multiple awards?
Our awards recognise consistent excellence in customer service, verified through mystery shopper evaluations and client feedback over seven consecutive years.
What fees do you charge?
We maintain a transparent, simple fee structure with no hidden charges for our lettings and property management services.
Which areas do you cover?
Our primary service areas include Epsom, Ashtead, Leatherhead, and Sutton, with additional support through procurement partnerships.
