Your Home, Our Expertise, Your Success
At DMG Property Management, our core objective is to provide exceptional service to our clients, ensuring the smooth management of their residential properties. Established in 2004, we have continuously grown and expanded our portfolio of properties to become one of the leading residential property management companies in the South East. With a team of experienced professionals, we pride ourselves on our ability to provide personalized attention to each property, resulting in optimal management and maintenance.
Our Services
As a property management company, we understand the importance of efficient and cost-effective management. We offer a comprehensive range of services designed to cater to the unique needs of each property. Our services include, but are not limited to:
- Basic Maintenance: We oversee routine maintenance tasks, ensuring that your property remains in good condition.
- Gardening: Our expert team tends to the outdoor spaces, keeping your property looking its best.
- Utilities Management: We manage and maintain utilities, ensuring that your property is serviced efficiently.
- Budgeting: We prepare and agree on budgets for the upcoming financial year, ensuring transparency and accountability.
Our Approach
At DMG Property Management, we believe in building strong relationships with our clients. We strive to provide an unparalleled level of customer service, keeping you informed throughout the management process. Our dedicated team of property managers, accountants, and administrative staff work together to provide seamless support.
Our Commitment
We are committed to transparency, accountability, and open communication. Our team is dedicated to ensuring the smooth operation of your property, and we continually strive to minimize costs while maintaining the highest standards of service.
Our Certifications and Memberships
We are proud members of several prestigious organizations, including the Institute of Accountants and Bookkeepers, the Property Institute, and the Royal Institute of Chartered Surveyors. These affiliations demonstrate our commitment to best practices and compliance with industry standards.
Conclusion
At DMG Property Management, we aim to deliver outstanding levels of customer service, combined with a deep understanding of the unique needs of each property. We are committed to providing bespoke solutions that cater to the individual requirements of each property owner. Our goal is to be recognized as the best managing agent in the industry, and we are confident that our ability to serve you will translate into exceptional results.
Poor Customer Service
Several reviewers have expressed frustration with the customer service provided by DMG Property Management. Issues with Communication: Some customers have reported difficulty in getting in touch with the management company's staff, with claims of unreturned phone calls and emails. Lack of Responsiveness: Reviewers have mentioned that it takes multiple attempts to get a response from the management company, with some feeling like they are being ignored.
Property Maintenance Issues
Several reviewers have mentioned issues with the condition of the property, including broken buzzers, outdated carpeting, and poor lighting. Noise Pollution: Some residents have reported issues with noise pollution, including loud music, drunken fights, and DIY work at late hours.
Ineffective Problem-Solving
Reviewers have criticized the management company's ability to resolve issues, with some feeling like their problems are being ignored. Lack of Empathy: Some customers have reported feeling belittled or discounted by the management company's staff.
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