Who We Are
At URBAN, we are a leading online estate agency that has revolutionised the way people buy, sell, and let their properties. We are a team of experts who are passionate about providing an exceptional customer service, backed by vast industry knowledge and cutting-edge technology.
In the early 2000s, the concept of online estate agency was born, and we were at the forefront of this revolution. We believed that the high street estate agents were no longer the only option for property professionals, and that technology could play a significant role in making the process more efficient and cost-effective.
Our Story
We started our journey in 2008, with a simple yet ambitious goal: to provide a seamless and innovative online estate agency experience. We invested heavily in developing our proprietary technology, which enabled us to showcase properties on the UK's largest property websites, including Rightmove, Zoopla, and PrimeLocation.
As we continued to grow and evolve, we expanded our services to include a comprehensive suite of tools and resources for our customers. Our dedicated team of experts, all of whom are ARLA qualified, work tirelessly to ensure that every interaction with our customers is nothing short of exceptional.
What We Offer
At URBAN, we offer a wide range of services designed to make your property journey as smooth and stress-free as possible. Our services include:
- Instant Valuation: Get an instant and accurate valuation of your property with our free online tool.
- Letting and Sales: Our experienced team will handle the entire sales or letting process, from marketing to negotiating a sale or letting to finalising the transaction.
- Marketing: Our extensive marketing efforts will showcase your property to millions of potential buyers or tenants on the UK's largest property websites.
- Property Management: We will take care of all the administrative tasks, ensuring that your property is managed efficiently and effectively.
- Customer Service: Our dedicated customer service team is available 7 days a week to answer any questions and provide assistance whenever needed.
What Our Customers Say
Our customers are at the heart of everything we do, and we are proud to have received numerous testimonials from satisfied customers who have benefited from our services. Whether you're looking to buy, sell, or let your property, we are here to make the process as seamless and stress-free as possible.
The Future of Property Letting and Sales
At URBAN, we are passionate about innovation and committed to staying at the forefront of the property industry. We are constantly investing in new technologies and services to ensure that our customers receive the best possible experience.
Get in Touch
If you would like to know more about our services or have any questions, please do not hesitate to contact us. We are available 7 days a week, and our dedicated customer service team is always happy to assist.
Unreliable and Unhelpful
The majority of reviews for this property rental service are overwhelmingly negative. The authors of the reviews express extreme dissatisfaction with the customer service provided by this company. The common thread among the reviews is the difficulty in getting in touch with anyone from the company, whether by phone or email.
Phone Calls Go Unanswered
Several reviewers have attempted to contact the company by phone, with no success. According to Dreya Stallard, the company never answers the phone, and even when they do, the person on the other end is unable to provide any assistance. This issue is not limited to just one or two reviewers, as Leigh Carrick-Moore has reported having to call the company over 15 times with no response.
Emails Go Unanswered
In addition to the phone issues, the company's email response time is also criticised. Jodie Mugridge has sent five emails and received no response, resulting in her missing out on a rental property she was looking forward to viewing.
Finders Fee and Additional Fees
Shaun Bradley's review highlights another issue with the company's practices. He claims that the company charges a 140 finders fee for the property, which is a significant amount. This has led him to question the motivations of the company and the landlords they work with.
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