Pontings Residential is an independent Letting Agent based in Banbury, Oxfordshire, covering the surrounding areas. We specialise in residential lettings, offering a comprehensive and professional service to landlords and tenants alike.
Our Mission
Our mission is to provide a seamless and stress-free renting experience for both landlords and tenants. We are committed to:
- Integrity and transparency: We uphold the highest ethical standards and provide clear and open communication throughout the process.
- Expert advice: Our experienced team offers comprehensive knowledge and guidance on all aspects of rental property management.
- Exceptional customer service: We prioritize efficient communication, personalized attention, and responsive action to your needs.
For Landlords
- Comprehensive market appraisal and valuation
- Marketing and tenant sourcing
- Viewings and tenant selection
- Pre-let preparation and tenancy agreements
- Rent collection and payment management
- Detailed inventory and property condition reports
- Ongoing property management and maintenance coordination
- Tenant communication and dispute resolution
For Tenants
- Comprehensive property search and viewings
- Detailed property information and tenant referencing
- Clear lease agreements and tenancy conditions
- Efficient rent payment and billing
- Responsive maintenance and repair services
- Transparent communication and tenant support
Our Values
- Customer focus: We are dedicated to building strong relationships and exceeding expectations.
- Professionalism: We conduct ourselves with integrity and accountability.
- Communication: We are committed to open and transparent communication with our clients.
- Results: We strive to deliver outstanding outcomes through our expertise and personalized approach.
- Community: We are proud to be an active member of the local community.
Why Choose Pontings Residential?
With years of experience and a proven track record, Pontings Residential provides landlords and tenants with:
- A dedicated, experienced team
- Tailored services to meet individual needs
- Unwavering commitment to excellence
- Transparent communication and reporting
- Competitive fees and competitive market knowledge
Overall Experience
The reviews suggest that Pontings has a mixed reputation, with some customers having a positive experience while others have reported negative encounters.
Positive Experiences
Many reviewers have praised the efficiency, kindness, and professionalism of the Pontings team, particularly Charlotte, Vicky, Matt, and Anna. They have been commended for making the tenancy and buying/selling processes smooth and easy.
Negative Experiences
On the other hand, some reviewers have reported discrimination towards people with disability benefits, and unprofessional behavior such as lying, lack of communication, and disregard for personal space.
Specific Issues
Some specific issues that have been reported include:
- Discrimination: Pontings has been accused of discriminating against people with disability benefits.
- Lack of Communication: Some customers have reported being lied to and not being kept informed about the status of their applications.
- Unprofessional Behavior: Pontings has been accused of letting themselves into a customer's home without permission and showing it to strangers without warning.
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