Business Details
20 Years
experience
Your Trusted Property Letting Partner in Banbury
Stepping Stones is a property letting and management company founded on the principles of personal service, professionalism, and local market expertise. Established in 2006, we specialise in residential lettings and property management, directing all our resources to deliver tailored solutions for landlords and tenants. Our team combines decades of industry experience with a deep understanding of the Banbury property market, ensuring properties are let swiftly to reliable tenants while maintaining compliance with evolving legislation.As a family-run business, we prioritise transparency, offering fixed commission rates with no hidden fees, and have built a reputation as the area's largest independent letting agent through client referrals. Our commitment to excellence is reinforced by memberships in The Property Ombudsman and Propertymark, alongside Client Money Protection certification, ensuring client funds are safeguarded.
Services
Property Management
Tenant Find
Rent Collection
Compliance Services
Overseas Landlord Support
Details
- Year established: 2006
Highlights and features
- We have over 35 years of combined experience in property lettings.
- Our team offers in-depth knowledge of the local Banbury market.
- Transparent pricing with no hidden fees or escalating commissions.
- Dedicated property managers ensure tailored, responsive service.
- Compliant with safety regulations and certified by industry bodies.
Associations and certifications
- The Property Ombudsman
- Propertymark
- Client Money Protection
What people say
Reliable property management
Transparent pricing
Responsive team
Local market expertise
Dedicated support
Services
Property Management
Our full management service covers tenant sourcing, rent collection, compliance, and maintenance. We ensure properties meet legal standards while maximising returns for landlords. With dedicated managers, we provide proactive oversight and regular updates.
Tenant Find
We match properties with vetted tenants quickly using our extensive database and marketing channels. Our process includes credit checks, references, and viewings to secure reliable occupants, minimising void periods for landlords.
Rent Collection
This service handles monthly rent collection and arrears management. We ensure timely payments through automated systems and follow-ups, providing landlords with financial security and reducing administrative burdens.
Compliance Services
We manage safety certifications, deposit protection, and legal updates to ensure properties meet UK regulations. Our team stays current with legislative changes, offering audits and documentation to maintain compliance.
Overseas Landlord Support
Tailored solutions for international landlords, including remote account management and tax guidance. We handle day-to-day operations, ensuring compliance with UK laws while providing regular reports and communication.
People
Ben Jones
Owner
With over 35 years in property lettings, Ben co-founded Stepping Stones in 2006. He leads client relations and leverages his local market expertise to provide independent investment advice, driving the company's growth through exceptional service.
Ali Jones
Owner
Ali co-founded Stepping Stones alongside Ben in 2006. Her 35 years of industry experience and focus on customer service have established a loyal client base. She prioritises a personal approach, ensuring client needs are met with professionalism.
Ruth Neczaj
Accounts
Ruth has managed accounts at Stepping Stones for 20 years, ensuring compliance with financial regulations. Her expertise in property legislation and meticulous attention to detail supports the company's transparent financial operations and client trust.
Lauren Rand
Office Manager
Lauren joined Stepping Stones in 2015 and now oversees daily operations as Office Manager. Her leadership ensures high service standards, combining organisational skills with a commitment to staff development and client satisfaction.
Sam Holden
Senior Property Manager
Sam, a Senior Property Manager since 2020, brings expertise in property management and NFOPP Level 3 qualifications. He ensures smooth tenant-landlord relations and efficient property oversight, earning trust through reliability and dedication.
Questions
What services do you offer for landlords?
We provide full property management, rent collection, tenant find, compliance, and overseas landlord support, tailored to maximise returns and simplify property ownership.
How do you ensure tenant quality?
We conduct credit checks, reference verifications, and in-person viewings to secure reliable tenants, minimising risks for landlords through rigorous vetting processes.
Are your fees transparent?
Yes, we charge a fixed commission rate with no hidden fees or escalating costs, ensuring clarity from the outset.
How do you handle maintenance issues?
Maintenance requests are addressed promptly by our dedicated team, ensuring timely resolutions to maintain property standards and tenant satisfaction.
What accreditations do you hold?
We are members of The Property Ombudsman, Propertymark, and hold Client Money Protection certification, ensuring regulatory compliance and client fund security.
Can overseas landlords use your services?
Yes, we offer tailored support for international landlords, including remote account management and compliance guidance to simplify UK property ownership.
