Excellence in Rental Property Management
Asset Property Management Ltd is a Bournemouth-based property management company with decades of experience specializing in the meticulous management of residential blocks in Dorset and Hampshire, encompassing Southampton, Bournemouth, Poole, and Dorchester. We take pride in providing a highly personalized, professional, competitive, and comprehensive service to residents, leaseholders, freeholders, developers, and management companies.
Our Expertise
Our dedicated team of experienced property managers possess a deep understanding of property management, enabling us to offer a wide range of services designed to effectively manage and enhance your residential block. We excel at:
1. Service Charge & Rent Collection
- Efficiently collect service charges and ground rents from tenants and leaseholders, minimizing the risk of outstanding payments.
- Implement transparent and fair collection practices, ensuring clear communication with residents.
2. Property Management & Maintenance
- Comprehensive management of all aspects of building maintenance, including cleaning, gardening, and repairs.
- Proactive identification and rectification of potential issues before they escalate into costly problems.
3. Insurance & Compliance Management
- Ensuring adequate building insurance coverage and managing claims effectively.
- Maintaining compliance with fire safety regulations, asbestos management, and other vital safety measures.
4. Communication & Transparency
- Providing regular updates and clear communication with all stakeholders, ensuring transparency and building trust.
- Regularly issuing detailed accounts and budgets, enabling informed decision-making.
5. Dispute Resolution & Conflict Management
- Serving as an impartial mediator between freeholders and leaseholders, mitigating disputes and fostering a harmonious community.
- Implementing robust procedures for handling complaints and resolving conflicts efficiently.
Our Values
At Asset Property Management, we are driven by core values that underpin our service delivery:
- Professionalism: Maintaining the highest industry standards and exceeding client expectations.
- Integrity: Operating with transparency and accountability in all our actions.
- Client focus: Delivering personalized and responsive services tailored to individual needs.
- Communication: Foster open and clear communication to ensure mutual understanding.
- Compliance: Staying updated on industry regulations and legislative changes.
Overview of Reviews
The reviews provided are a mix of positive and negative feedback about Asset Property Management.
Positive Feedback
Staff and Service
Many reviewers praised the company's staff, describing them as polite, respectful, efficient, and professional. The service provided was also commended, with reviewers mentioning that issues were resolved promptly and that the staff were helpful and friendly.
Management and Communication
Some reviewers were impressed with the management of their properties, stating that Asset Property Management were hands-on and willing to help. They also appreciated the good communication and prompt responses to their enquiries.
Reliability and Trust
A few reviewers mentioned that they had not experienced any issues with Asset Property Management and that they found them to be reliable and trustworthy.
Negative Feedback
Dispute Handling and Communication
Some reviewers were critical of the company's handling of disputes, stating that they did not consider all flat owners' views and took the easy option. They also mentioned that the staff were unhelpful and rude, especially when it came to responding to complaints.
Quality of Work and Maintenance
Several reviewers were unhappy with the quality of work and maintenance provided by Asset Property Management, stating that they did not clean up after themselves and that the communal areas were left in a poor state.
Charges and Value
Some reviewers felt that the service charges were extortionate and that the company did not provide value for money.
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