Business Details
27 Years
experience
Trusted Property Management in Rochester
Established in 1999, County Lettings has built a reputation as an independent property management agency serving landlords and tenants in Rochester and surrounding areas. With over two decades of experience, we combine local expertise with a commitment to family values of honesty, support, and trust. Our services include property management, tenant vetting, rental valuations, and compliance support, tailored to meet individual client needs. We market properties through Rightmove, the UK's leading portal, and offer flexible viewing arrangements.As members of the Tenancy Deposit Scheme and Lettings Ombudsman, we prioritise client care and regulatory compliance. Our team's deep understanding of local markets ensures landlords and tenants receive informed, personalised service. We operate transparently with no upfront fees, guaranteeing deposits are protected and processes are clearly communicated. Customer testimonials highlight our professionalism, responsiveness, and ability to match properties with suitable tenants efficiently.
Services
Property Management
Tenant Vetting
Rental Valuation
Compliance Support
Maintenance Coordination
Details
- Year established: 1999
Highlights and features
- We have over 20 years of property management experience in Rochester
- Our team offers unrivalled local knowledge of Medway and surrounding areas
- No upfront fees or hidden charges for our services
- Free rental valuations with market insights from experienced agents
- We are members of the Tenancy Deposit Scheme and Lettings Ombudsman
Associations and certifications
- Tenancy Deposit Scheme
- Lettings Ombudsman
What people say
Friendly staff
Fast assistance
No routine checks
Excellent agency
Strong local knowledge
Services
Property Management
Our full management service covers property marketing, tenant acquisition, rent collection, and maintenance coordination. We handle compliance documentation, gas safety certificates, and tenancy renewals while providing monthly financial statements. Landlords benefit from our local market expertise and contractor network to ensure properties are well-maintained and tenancies run smoothly.
Tenant Vetting
We conduct thorough tenant referencing including employment verification, credit checks, and previous landlord references. This process helps identify reliable tenants who meet income requirements (typically three times the monthly rent). Guarantors can be added for applicants not meeting criteria, ensuring landlords' investments remain protected.
Rental Valuation
Our free rental valuation service provides accurate market assessments based on local supply and demand. We advise on optimal pricing strategies and property preparation to maximise returns. Landlords receive expert guidance on competitive positioning while considering factors like furnishing options and tenant preferences.
Compliance Support
We ensure all legal requirements are met including EPC certification, gas safety checks, and electrical compliance. Our team manages deposit protection through the Tenancy Deposit Scheme and provides guidance on non-resident landlord tax requirements, giving landlords complete confidence in regulatory adherence.
Maintenance Coordination
We coordinate prompt maintenance solutions using trusted local contractors for both emergency and routine repairs. Small repairs are handled swiftly with cost recovery through landlord accounts, while major works require prior approval. Our proactive approach minimises property downtime and tenant dissatisfaction.
Questions
What services do you offer for landlords?
We provide full property management, tenant vetting, compliance support, rent collection, and maintenance coordination. Our services can be tailored to meet individual landlord requirements.
How do you determine rental pricing?
We conduct market analysis based on local supply and demand, property condition, and comparable listings to recommend competitive rental pricing strategies.
What areas do you cover?
We primarily serve Rochester, Chatham, Medway, and surrounding areas in Kent, with property marketing extending nationally and internationally through Rightmove.
Are there any upfront fees?
No, we operate with no upfront fees for our services. Our 'No Let No Fee' policy ensures payment only when a tenant is successfully placed.
How are maintenance issues handled?
We coordinate repairs through trusted local contractors, prioritising emergency issues while seeking landlord approval for major works exceeding agreed thresholds.
What tenant requirements exist?
Tenants must typically earn three times the monthly rent, have clean credit records, and provide verifiable references. Guarantors can be added when requirements aren't fully met.
