Optimizing Your Property Portfolio, Delivering Maximum ROI
At Ascend, we set the benchmark in Build to Rent (BTR) and Private Rented Sector (PRS) portfolios. As the UK's largest manager of BTR single-family homes, we strive to optimise these portfolios by leveraging our expertise and cutting-edge technology.
Our Story
Our journey began over a decade ago, with a vision to revolutionise the way investors manage their property portfolios. Since then, we've evolved into a leading player in the industry, with a reputation for delivering exceptional service and achieving outstanding returns for our clients.
Our Expertise
Our expertise lies in the breadth of our services, from pre-build consultancy to smooth investor exits. We offer tailored solutions for investors, ensuring that their properties are well-managed, efficiently maintained, and consistently generating revenue. Our bespoke technology platforms and automation efficiencies enable us to provide high-quality, hassle-free services, giving our clients peace of mind.
Our Commitment
At Ascend, we're committed to adding value to every stage of the investment journey. Our team of over 140 experts, comprising specialists in property management, marketing, and more, is dedicated to delivering exceptional results. We've successfully managed over 10,000 properties and have a track record of securing industry awards, with over 90 accolades to date.
Sustainability
At Ascend, we believe that sustainability is key to our ongoing success. Our Sustainability Commitment is aligned to the United Nations' Sustainable Development Goals (SDGs) framework, comprising 13 pledges that aim to reduce our environmental footprint and promote responsible investment practices.
Our Partnerships
We're proud to work with key players in the industry, managing large-scale portfolios and providing a seamless experience for our clients. As pioneers in the BTR and PRS sectors, we've forged strong relationships with leading property funds and investors, empowering them to achieve their investment goals.
Join the Team
If you're passionate about property and eager to develop your career, Ascend is the perfect place to join. Our benefits package includes generous holiday allowance, opportunities for progression, and a focus on work-life balance. We're always on the lookout for driven individuals with a real passion for the property industry, so why not get in touch and join us on our journey?
Overall Experience
The overall experience with this letting agency is largely negative, with several reviewers expressing disappointment and frustration with their services.
Communication Issues
One of the major complaints is the lack of communication and responsiveness from the agency. Several reviewers mentioned that their emails and calls went unanswered, and when they did receive responses, they were often unhelpful or rude.
Maintenance and Repairs
The agency's maintenance and repair services were also heavily criticized. Reviewers reported issues with damp, mold, and safety hazards in the properties, which were often ignored or inadequately addressed by the agency.
Unprofessional Behavior
Some reviewers accused the agency of being unprofessional and dishonest, with one reviewer stating that they were "money grabbing" and had a "disgusting" attitude towards tenants.
Positive Experiences
However, a few reviewers reported positive experiences with the agency, praising their helpfulness and responsiveness. These positive reviews were often contrasted with negative reviews from other reviewers, suggesting that the agency's service can be inconsistent.
Inventory and Paperwork
The agency's inventory and paperwork processes were also criticized, with reviewers reporting inaccuracies and omissions in the inventory and gas certificates.
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