Your Property, Our Priority
At Gateway Group, we pride ourselves on being a different kind of property management company. With over 20 years of experience, we have built a reputation for providing exceptional service to our clients and customers. Whether you're a financial institution, a leading housebuilder, an individual landlord, or a Resident Management Company, we have the expertise and resources to manage your property portfolio effectively.
Our Services
We offer a comprehensive range of services designed to meet the specific needs of our clients. Our team of experts provides a bespoke solution for every property, ensuring that our clients receive a tailored service that matches their individual requirements. Our services include:
Management
We provide regular inspections, communication with residents, and support on legal issues to ensure that your property is well-maintained and compliant with relevant laws.
Financial
Our financial services include managing your property's accounting, budgeting, and financial reporting, ensuring that your investment is secure and profitable.
Customer Service
We understand that exceptional customer service is crucial in this industry. That's why we guarantee a prompt response to any queries or concerns you may have, providing effective solutions to any issues that may arise.
Maintenance
Our in-house Facilities Management service provides proactive cleaning, gardening, and maintenance services to ensure that your property is well-maintained and safe.
Emergency Cover
We offer 24/7 emergency cover for critical situations, ensuring that your property and residents are protected and supported in times of need.
Insurance
We can assist with property insurance policies as part of the Gateway Group, providing peace of mind and financial protection for your investment.
Health and Safety
Our team of experts provides risk assessments, building surveys, and major works project management to ensure that your property meets the necessary safety and health standards.
Legal Assistance
Our in-house team of solicitors offers advice on a wide range of property matters, ensuring that your legal interests are protected and your property rights are preserved.
Why Choose Us
At Gateway Group, we're committed to providing exceptional service to our clients. Our team of experts is dedicated to delivering a personalized service that meets the specific needs of our clients. We understand the importance of building long-term relationships and strive to provide a seamless service that exceeds our clients' expectations.
Our Commitment
We're committed to being a responsible and sustainable business, taking care to minimize our environmental impact and promoting a culture of diversity and inclusion within our organization. We believe that our commitment to excellent service, combined with our expertise and resources, sets us apart as a leading property management company.
Companies and their Reputation
Before diving into the reviews, it's essential to understand the reputation of companies like Gateway Property Management Ltd. Some customers appreciate their services, while others are left with a sour taste in their mouths.
Lack of Communication and Poor Services
Several reviewers have expressed frustration with the lack of communication from Gateway Property Management Ltd. F. Macdonald, who gave the company 1-star, stated that their representatives would often ask about the purpose of the call before transferring them to a representative who wasn't available. Peter Yardley-Jones also gave the company 1-star, citing the difficulty in getting a response from their property manager.
Inefficient and Ineffective Services
F. Macdonald's review highlights the company's inefficiency, stating that they did little to nothing except take money from their account. Gary Logan, who also gave the company 1-star, expresses his disappointment with the lack of services provided, stating that only 20% of the funds paid go towards the development, while the rest is pocketed by the company.
Scam-like Behavior
Gary Logan accuses the company of scam-like behavior, stating that they claim to have sent letters that people haven't received and then charge late fees. He also claims that the company threatens residents with more late fees and "credit control processes" if they don't comply with their demands.
Exceptions to the Rule
Not all reviewers have had a negative experience with Gateway Property Management Ltd. David Simmonds, who gave the company 5-stars, praised their customer service, stating that Hailey Davis was able to resolve his parking fine issue. Mariya Dimitrova and Finley Cowell also gave the company 5-stars, praising their professionalism and efficiency.
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