Expertly matching people with properties, one home at a time.
At Midwinter Koval, we pride ourselves on being the largest and longest-established property letting agency in the West Country, with over 500 properties under management. Our team of dedicated professionals has been providing exceptional service to landlords, tenants, and sellers across North Devon since 2002.
Our Story
Established in 2002, our agency has grown to become the go-to destination for property owners and seekers in the region. Our three directors, who are also the founders of the company, are still actively involved in the day-to-day running of the business, ensuring that every aspect of our service is personalized and tailored to meet the unique needs of our clients.
Our Services
We offer a comprehensive range of services designed to cater to the diverse needs of our clients. For landlords, we provide a hassle-free property management experience, taking care of everything from marketing and viewings to rent collection and maintenance. For tenants, we guide you through the process of finding and renting the perfect property, ensuring a smooth and stress-free experience. For sellers, we provide expert guidance and support to help you navigate the selling process, taking the burden off your shoulders and placing it firmly onto ours.
Our Expertise
At Midwinter Koval, we are proud of our reputation for doing things differently and better. Our directors are fully engaged every day in all parts of the business, which sets us apart from other agencies. This level of involvement enables us to provide a level of personalized service that is unmatched in the industry. Whether you're a landlord, tenant, or seller, you can trust that you're in good hands with us.
Why Choose Us?
So, why choose Midwinter Koval? The answer is simple: we care. We care about our clients, we care about their properties, and we care about providing exceptional service. Our goal is to build long-term relationships with our clients, and we strive to exceed their expectations at every turn.
Overall Experience
The majority of the reviews express disappointment and dissatisfaction with the agency, while only a few praise their professionalism and efficiency. The most common complaints revolve around poor communication, unresponsiveness, and rudeness from the agency staff. Several reviewers mention experiencing issues with their properties, such as mouldy and damp houses, while others have issues with the agency's handling of problems, including failure to address concerns and being unhelpful.
Professionalism and Responsiveness
Some reviewers have positive experiences with the agency, describing them as professional, efficient, and helpful. Jes Crooks and Valerie Hall mention that the agency has been responsive and reliable, while Catherine Holt praises their efficient property management and courteous staff.
Customer Service
On the other hand, the majority of reviewers have negative experiences with the agency's customer service. Many mention being treated rudely, ignored, or dismissed when attempting to address concerns or report issues. Several reviewers describe the agency staff as unprofessional, patronising, and even shouting at them.
Property Management
Several reviewers have issues with the agency's handling of properties, including failure to address problems with mould, damp, and unheated homes. Some mention finding the properties in poor condition, while others have issues with the agency's lack of transparency regarding the state of the properties.
Deposits and Tenancy Issues
One reviewer (Char Caitlin) mentions being unhappy with the way the agency handled their tenancy, including taking a large chunk of their deposit for petty reasons. Another reviewer (Harriet Whitchurch) describes the agency's handling of tenants, including sending angry letters and being unclear about expectations.
Recommendations
The reviews urge potential renters to avoid using the agency, citing poor customer service, unresponsive staff, and issues with property management. Only one reviewer (Catherine Holt) recommends the agency wholeheartedly, having had a positive experience with them.
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