Business Details
11 Years
experience
Emergency
services
Ethical Property Management in Redcar
The Ethical Lettings Agency is a social enterprise dedicated to transforming the private rental market through fair practices and community impact. Established in 2015, we specialise in property management and lettings while prioritising affordability, transparency, and tenant support. Our services cater to landlords and tenants across Redcar, Cleveland, and Teesside, with over 18 years of collective experience managing thousands of properties. We operate under Community Interest Company (CIC) status, ensuring profits are reinvested into addressing housing need and homelessness. Our team combines professional expertise with a commitment to ethical standards, offering no hidden fees, tenant fee abolition, and rigorous property inspections.We collaborate with local authorities and social investors to revitalise communities through initiatives like the Empty Homes Scheme. Our sister company, The Ethical Housing Company, expands our impact by acquiring and managing affordable rental properties. Recognised for our Client Money Protection and membership in the UK Association of Lettings Agencies (UKALA), we uphold industry-leading accountability. By supporting tenants through financial hardship and advocating for policy changes, we strive to redefine the letting sectors standards while delivering proven financial returns for landlords.
Services
Property Management
Tenant Finding
Rent Collection
Affordable Lettings
Housing Support
Details
- Year established: 2015
Highlights and features
- We offer transparent pricing with no hidden fees for landlords.
- Our team has 18+ years' experience managing thousands of properties.
- We support tenants through financial hardship to prevent evictions.
- We are members of UKALA with Client Money Protection accreditation.
- Our CIC status ensures profits fund community housing initiatives.
Associations and certifications
- UK Association of Lettings Agencies (UKALA)
What people say
No hidden fees
Excellent tenant support
Professional management
Quick response times
Fair pricing
Services
Property Management
Our full management service handles repairs, rent collection, and tenant relations. We ensure legal compliance and cost control while maintaining property standards. Landlords benefit from our expertise in managing benefit tenancies and preventing arrears through proactive financial support partnerships.
Tenant Finding
We identify qualified tenants through rigorous financial checks and interviews. Our process includes affordability assessments and reference verification to match properties with suitable occupants. This service helps landlords reduce void periods while maintaining tenant quality.
Affordable Lettings
We provide subsidised rental properties for those in housing need. Our sister company, The Ethical Housing Company, acquires and refurbishes properties to create long-term affordable housing solutions in deprived areas.
Rent Collection
Our rent management service minimises arrears through systematic account monitoring. We specialise in handling housing benefit claims and provide court-ready documentation for debt recovery while supporting tenants through financial difficulties.
Housing Support
We offer guidance for tenants navigating Universal Credit and housing benefit systems. Our support includes financial advice partnerships and property inspection programmes to maintain living standards and prevent tenancy breakdowns.
People
Natalie Usai
Chief Executive Officer
Natalie leads both The Ethical Lettings Agency and The Ethical Housing Company. With a focus on social impact, she advocates for affordable housing policies and community collaboration. Her leadership prioritises environmental responsibility and long-term social value creation.
Kevin Lowry
Non-executive Director
Kevin brings extensive social housing sector experience as a Non-executive Director. He supports the agency's ethical model and provides strategic guidance to maintain industry-leading standards while expanding social impact initiatives.
Carla Keegans
Founder
Carla established The Ethical Lettings Agency in 2015 and raised 12.5m in social investment to create The Ethical Housing Company. Her vision combines commercial success with addressing homelessness through grassroots community engagement and property acquisition.
Questions
What areas do you cover?
We operate across Redcar, Cleveland, and Teesside rental markets.
Do you charge tenant fees?
No, we abolished tenant fees in 2019 ahead of legal requirements.
How can landlords benefit from your services?
Landlords receive transparent pricing, arrears prevention, and full property management with no hidden mark-ups.
What support do you offer tenants?
We provide rent management assistance, housing benefit navigation, and regular property maintenance checks.
Are you regulated?
Yes, we're members of UKALA with Client Money Protection and the Property Redress Scheme.
How do you address housing need?
Through our sister company, we acquire properties to create affordable housing for those in need.
