Business Details
20 Years
experience
Emergency
services
Your Trusted Norwich Lettings Agent
Established in 2006, Pure Lettings has built a reputation as an independent lettings agent committed to exceptional client service. Our forward-thinking approach to property management and HMO services is supported by a dedicated team with extensive industry experience. We prioritise transparency, maintaining a 99% prompt rent collection rate to ensure landlords receive payments reliably. Our 24/7 emergency support and staggered office hours guarantee continuous assistance for tenants and landlords alike. By fostering strong relationships with clients and contractors, we deliver tailored solutions that address individual needs.Our teams expertise in property lettings, combined with a commitment to feedback-driven improvement, ensures a seamless experience for all parties. We specialise in both fully managed and let-only services, catering to diverse landlord requirements. With a focus on professionalism and innovation, we aim to redefine standards in Norwichs property market. Our client-centric ethos extends to prompt issue resolution, personalised communication, and a deep understanding of local rental dynamics. This approach has earned us consistent positive feedback from tenants and landlords who value our responsive, empathetic service.
Services
Property Lettings
Property Management
HMO Services
24/7 Emergency Support
Rent Collection
Details
- Year established: 2006
Highlights and features
- We have 19 years of experience in Norwich property lettings and management.
- Our 24/7 emergency team ensures round-the-clock support for urgent issues.
- 99% prompt rent collection guarantees reliable income for landlords.
- We provide tailored services for both fully managed and let-only properties.
- Client feedback directly informs our continuous service improvements.
What people say
Excellent service
Friendly and helpful
Prompt issue resolution
Seamless moving process
Responsive and professional
Services
Fully Managed Landlord Service
Our fully managed service handles all tenant communications, maintenance requests, and rent collection. Landlords benefit from 24/7 emergency support and a 99% rent collection rate. This comprehensive solution covers advertising, tenant referencing, and deposit management, ensuring hassle-free property ownership.
Let Only Landlord Service
We advertise properties, conduct viewings, and secure tenants while landlords manage ongoing communications. This cost-effective option includes tenant referencing and contract preparation, with landlords handling post-letting interactions directly. Ideal for experienced property owners seeking minimal agency involvement.
24/7 Emergency Support
Our dedicated emergency team addresses urgent property issues outside standard hours. Available for critical maintenance problems, this service ensures landlords and tenants receive prompt solutions. Covered under fully managed agreements, providing peace of mind for unexpected situations.
HMO Services
Specialised management for HMO properties, including licensing compliance and tenant coordination. We handle complex regulatory requirements and maintenance for shared accommodations. Our expertise ensures legal adherence while maintaining tenant satisfaction in multi-occupancy settings.
Tenant Referencing
Comprehensive tenant screening through external referencing agencies. We verify financial stability, rental history, and identity to ensure reliable tenancies. This process protects landlords while maintaining transparency for prospective tenants during property applications.
People
Lydia
Lettings Manager
With extensive experience in Norwich property markets, Lydia leads tenant relations and property management. Her approachable style and problem-solving skills have earned consistent client praise. She oversees daily operations and ensures service excellence across all managed properties.
Carl
Property Consultant
Carl specialises in landlord services and property marketing strategies. His expertise in matching tenants to properties streamlines the lettings process. Known for clear communication and attention to detail, he supports both new and existing landlord clients.
Natasha
Tenant Coordinator
Natasha manages tenant applications and move-in processes efficiently. Her organisational skills ensure smooth transitions for new residents. She serves as a key contact for tenants during the initial stages of their tenancy agreements.
Questions
What lettings services do you offer?
We provide fully managed property services, let-only options, and HMO management. Fully managed includes 24/7 support, while let-only handles initial placements with landlord-led follow-up.
How much do your landlord services cost?
Fully managed properties incur a £350 setup fee plus 10% monthly management fee. Let-only services cost 100% of the first month's rent inclusive of VAT.
Do you offer emergency maintenance support?
Yes, our 24/7 emergency team handles urgent property issues outside standard hours for fully managed properties, ensuring prompt resolution of critical problems.
How quickly can you find tenants?
Our efficient process often secures tenants within days. Recent examples include placements achieved within 48 hours, supported by proactive marketing and a responsive team.
What areas do you cover?
We specialise in Norwich and surrounding Norfolk areas, offering deep local market knowledge. Our services cater specifically to city centre and suburban property requirements.
How do you handle rent collection?
We guarantee 99% prompt rent collection for managed properties. Payments are processed through our system, with landlords receiving funds directly and promptly each month.
