Business Details
London Property Management Experts
Rory MacDonald and Sophie, my wife and business partner, have built a property management, lettings, and sales business serving London's residential market. With over a decade of experience, we've supported 60+ landlords in property investments, managed complex HMO developments, and successfully sold high-value properties where larger agencies struggled. Our approach combines personal accountability with innovative solutions, including AI-driven maintenance management through our agent Aidenn. We operate across West and South-West London, maintaining a strong focus on Kensington, Knightsbridge, Putney, and Sheen.Our podcast provides actionable advice for landlords and homeowners, reflecting our commitment to transparency and education. The team personally oversees every transaction and management case, ensuring compliance with evolving regulations while maximising property value. Our franchise partnership with The Agency Group enhances our sales capabilities, particularly in Sheen, while our network of trusted contractors ensures quality service delivery across all property types.
Services
Property management
Lettings
Sales
HMO management
Property sales
Highlights and features
- We've supported 60+ landlords with property investments since 2012
- Our AI agent Aidenn streamlines maintenance management
- Specialists in HMO management above commercial premises
- Proven success selling premium properties in competitive markets
- Direct personal accountability from experienced property professionals
What people say
Reliable tenant management
Timely rent payments
Long-term property stewardship
Personal accountability
Proven track record
Services
Property management
We provide comprehensive property management services covering maintenance, compliance, and tenant relations. Our approach ensures landlords' properties are maintained to high standards while maximising returns. With direct tenant relationships and AI-assisted maintenance triage, we deliver efficient solutions that protect property investments across London's residential market.
Lettings
Our lettings service combines targeted marketing with thorough tenant vetting to secure suitable occupants. We handle viewings, tenancy agreements, and regulatory compliance while maintaining long-term relationships for ongoing management. Our approach ensures properties are matched with responsible tenants who meet specific property requirements and living arrangements.
Sales
We offer strategic property sales with creative marketing through our Agency Group partnership. Our services include pricing strategy, professional presentation, and proactive buyer network engagement. We manage leasehold issues and refurbishment requirements to maximise sale potential, focusing on prime London locations with specialist market knowledge.
HMO management
Specialist HMO management covers licensing, tenant compatibility, and regulatory compliance. We ensure proper maintenance, health and safety standards, and effective dispute resolution for properties above commercial premises. Our experience includes managing large-scale HMO portfolios with complex operational requirements across London's residential zones.
Property sales
Our sales service combines strategic pricing with innovative marketing through Eel Pie Media's creative content. We leverage local agent networks and property professional connections to reach potential buyers. The service includes lease advisory support, refurbishment guidance, and hands-on transaction management for successful property sales in competitive London markets.
People
Rory MacDonald
Director
With over a decade of London property market experience, Rory manages investments for 60+ landlords. He developed AI maintenance system Aidenn and co-hosts the 'Let's Talk Property' podcast. His expertise spans HMO management and premium property sales.
Juan Navarro
Property Manager
Juan oversees daily property operations with specialist knowledge in flat lettings. He manages a trusted contractor network and ensures compliance with evolving rental regulations. His local market expertise supports effective property management across West London.
Questions
What property types do you manage?
We manage single flats, HMOs, family homes, and residential units above commercial premises across London.
How do you find suitable tenants?
We conduct thorough interviews during viewings, assessing lifestyle compatibility and financial reliability for each property.
Do you handle property sales outside Sheen?
Yes, we partner with The Agency Group for sales outside our Sheen franchise area.
How does your AI maintenance system work?
Aidenn triages maintenance requests, resolving many issues without contractor involvement for faster, cost-effective solutions.
What areas do you cover?
We operate across West and South-West London, with specialist knowledge in Kensington, Knightsbridge, Putney and Sheen areas.
