Your Property, Our Property
Welcome to Easthaven Property Management, a dedicated and experienced letting agency specializing in the rental and management of residential properties in Aberdeen. Our mission is to provide a comprehensive and personalized service to both landlords and tenants, ensuring a smooth and successful tenancy experience.
Our Story
Established with the aim of providing a bespoke service, we take pride in our ability to understand the unique needs of each of our clients. With a wealth of knowledge about the local property market, our team is committed to finding the perfect match between landlords and tenants. We understand that every property is unique, and accordingly, we tailor our services to meet the specific requirements of each landlord.
Our Services
At Easthaven Property Management, we offer a wide range of services designed to cater to the diverse needs of landlords and tenants. Our extensive range of services includes:
- Tenant Find Only: We will find a suitable tenant for your property and handle the initial paperwork.
- Fully Managed: We take care of everything from valuation, marketing, and drafting contracts to property inspections and maintenance.
- Letting and Rent Collection: We collect the rent on your behalf, making it easy to manage your property's financial aspects.
- Insurance and Maintenance: We can arrange insurance policies and handle any maintenance issues that may arise, ensuring your property remains in excellent condition.
Personal Touch
At Easthaven Property Management, we prioritize building strong relationships with our clients. We believe that a personal touch is essential in understanding a landlord's specific needs and ensuring the smooth running of a tenancy. Our team is dedicated to providing exceptional service, operating with transparency and honesty.
Testimonials
We have had the pleasure of working with numerous satisfied clients who have shared their positive experiences with us. To name a few:
- Ian D, Landlord: "I transferred all 20 of my properties from a competitor to Easthaven without any issues. Management and staff at Easthaven are professional and thorough, always responding promptly to comments or questions."
- Jill W, Landlord: "We know by using Easthaven our properties are in safe hands and being properly managed. Great attention to detail and always speedy to reply to emails."
Join Our Ranks
At Easthaven Property Management, we invite you to experience our exceptional service for yourself. Whether you're a landlord seeking a trusted partner to manage your property or a tenant looking for a new home, we're here to help. Our doors are always open, and we look forward to welcoming you to our Easthaven family.
Poor Customer Experience
Reviews highlight a theme of poor customer experience, with some tenants feeling ignored, dismissed, or ripped off. Some reviewers expressed frustration with the company's lack of empathy, especially when dealing with issues such as water damage, maintenance problems, and deposit disputes.
Communication Breakdown
Several reviewers mentioned poor communication, with conflicting information, unresponsive staff, and a general lack of transparency. This led to frustration, wasted time, and a sense of mistrust.
Maintenance Issues
Some reviewers reported maintenance issues, including broken appliances, water damage, and poor property condition. In some cases, these issues were not addressed promptly or adequately, leading to further frustration.
Positive Interactions
On a more positive note, some reviewers praised the company's responsiveness, professionalism, and helpfulness. They appreciated the ease of communication, prompt resolutions to issues, and fair treatment during the tenancy.
Mixed Opinions
Reviews showed mixed opinions about the company's overall performance, with some reviewers having positive experiences and others reporting negative encounters.
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