Business Details
21 Years
experience
Emergency
services
Professional Residential Property Management Services
Exclusive Property Management is a family-run business with over two decades of experience in residential property management across the UK. Established to revolutionise property management standards, we specialise in block and estate management for resident associations, landlords, and investors. Our approach combines personal service with extensive in-house expertise, managing over 3,000 units including mixed-use schemes and sheltered housing. We pride ourselves on transparency, 24/7 emergency response, and a proven track record of resolving management crises for major developers. Our team includes RICS and ARMA-accredited professionals, ensuring compliance with industry regulations.We maintain rigorous contractor vetting processes and hold accreditations from leading industry bodies. Our client-centric philosophy prioritises clear communication, competitive service charges, and tailored long-term maintenance planning. With a dedicated estate manager for each property and direct involvement from senior leadership, we deliver consistent, high-quality service. Our commitment to excellence has earned us recognition from major construction firms and repeat business through word-of-mouth referrals.
Services
Property Management
Estate Management
Emergency Repairs
Compliance Services
Long-Term Maintenance Planning
Details
- Year established: 2005
Highlights and features
- We have over 20 years of experience in residential property management
- Our team includes RICS and ARMA-accredited professionals
- We provide 24/7 emergency response service
- Our service charge fees are below the national average
- We maintain rigorous contractor vetting and monitoring processes
Associations and certifications
- Association of Residential Managing Agents
- Association of Retirement Housing Managers
- Institute of Residential Property Management
- The Property Ombudsman Service
- Financial Conduct Authority
What people say
24/7 emergency response
Competitive service charges
Dedicated estate managers
Proactive maintenance approach
Effective crisis management
Services
Residential Property Management
We provide comprehensive residential property management services for apartment blocks and mixed-use developments. Our team handles day-to-day operations, maintenance coordination, and resident communications. With dedicated estate managers and senior leadership oversight, we ensure properties maintain their value while residents enjoy well-managed living environments.
Emergency Response
Our emergency response service operates 24 hours a day, 365 days a year. We guarantee rapid resolution of urgent issues including fire damage, water leaks, and structural emergencies. Our local contractors and in-house team typically respond within hours to ensure resident safety and property protection.
Compliance Management
We ensure full compliance with property management regulations through regular audits and professional development. Our services include Section 20 consultation, lease compliance, and financial reporting that meets RICS standards. This guarantees legal adherence while protecting resident interests.
Long-Term Maintenance Planning
We develop detailed 10-50 year maintenance plans to anticipate property needs. This includes cyclical works budgeting, reserve fund planning, and cost forecasting for major repairs. Our approach prevents unexpected expenses and ensures properties remain well-maintained over time.
Contractor Management
We maintain a vetted network of contractors for all property maintenance needs. Our rigorous approval process includes reference checks, insurance verification, and performance monitoring. This ensures high-quality work at competitive prices while maintaining consistent service standards across all developments.
Questions
What areas do you cover?
We primarily operate in the West Midlands, Warwickshire, and surrounding areas, managing properties in Solihull, Leamington Spa, and Birmingham.
Are you regulated by industry bodies?
Yes, we're accredited by the Association of Residential Managing Agents, Institute of Residential Property Management, and regulated by the Financial Conduct Authority.
How do you handle emergency repairs?
Our 24/7 emergency service guarantees same-day response, with contractors typically arriving within hours to resolve urgent property issues.
What's included in your service charges?
Service charges cover property maintenance, insurance, administrative costs, and reserve funds, all detailed transparently in annual budget reports.
How do you select contractors?
We maintain a rigorous approval process including reference checks, insurance verification, and performance monitoring to ensure quality and reliability.
Can you manage existing developments?
Yes, we frequently take over management of poorly run developments, resolving arrears and implementing improved maintenance and communication systems.
