Your property, our priority
At One Rent, we are a leading provider of rental property services in the UK. With over 18 years of experience, we have built a reputation for providing exceptional service to our landlords and tenants alike. Our team of highly experienced professionals is dedicated to managing your property to the highest standards, ensuring maximum returns and peace of mind.
Our Services
At One Rent, we offer a comprehensive range of services to our landlords and tenants. From finding the perfect tenant to managing the property on a daily basis, we take care of every aspect of letting and managing a rental property. Our services include:
- Rental Property Services
- Property Management
- Letting and Rentals
- Tenancy Management
What Sets Us Apart
Unlike other letting agents, we operate on a simple and transparent 5% fixed rate management fee, with no hidden costs or percentages. We believe that the condition and presentation of the property is the most important factor in securing high-quality professional tenants. We invest heavily in software technology and modern business practice to ensure that every client receives the easiest experience possible.
Our Reputation
We are proud to be accredited by the Government-backed Tenancy Deposit Scheme (TDS) and the Property Redress Scheme (PRS). We are also members of the Guild of Lettings and Management, the most prestigious industry body in the UK. Our clients' satisfaction is our top priority, and we are committed to providing exceptional service to every customer.
Why Choose One Rent?
At One Rent, we pride ourselves on our old-fashioned personal customer service, supported by heavy investment in software technology and modern business practice. Our experienced team is committed to ensuring that every client receives the easiest experience possible. We believe that the key to success lies in building strong relationships with our landlords and tenants, and we strive to deliver exceptional service every time.
Overall Experience
The reviews highlight a mixed bag of experiences with One Rent, with some users having a positive experience while others have reported negative encounters.
Positive Experiences
Several reviewers have praised the company's customer service, highlighting the prompt response and helpfulness of the team, particularly Regan. Some have also commended the professionalism and friendliness of the staff. A few users have reported that One Rent has been trustworthy and reliable, with one reviewer stating that their experience was "way better" than others.
Negative Experiences
On the other hand, several reviewers have reported negative experiences, including issues with deposit refunds, with some users claiming to have lost a significant portion of their deposit. Others have reported confusion over contracts, hidden fees, and pushy agents. Some have also reported poor communication, including cancelled appointments and lack of transparency.
Common Issues
Common issues mentioned in the reviews include problems with deposit refunds, poor communication, and hidden fees. Some users have also reported pushy agents and confusion over contracts.
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