Business Details
14 Years
experience
Emergency
services
Trusted Property Letting Services in Cheltenham
Established in 2012, Grosvenor Residential Lettings has built a reputation as an independent, client-focused property management agency serving Gloucestershire. Our approach combines professional expertise with a commitment to personal service, ensuring landlords and tenants receive tailored solutions that address their specific needs. With a loyal client base and certified SAFEagent status, we prioritise transparency in all transactions, including maintenance costs where clients pay only the contractor's actual charges. Our team's deep understanding of local market dynamics enables us to forge strong relationships between landlords, tenants, and contractors.We offer comprehensive property management services including tenant referencing, rent collection, and property inspections, supported by a network of trusted maintenance professionals. Our office in Cheltenham provides easy access for clients seeking face-to-face consultations, while our emergency repair service ensures round-the-clock support for urgent issues. Through years of dedicated service, we have developed a reputation for honesty and reliability, demonstrated by our clients' testimonials praising our compassionate approach to property management.
Services
Property Management
Tenant Referencing
Rent Collection
Maintenance Coordination
EPC Arrangement
Details
- Year established: 2012
Highlights and features
- Certified SAFEagent member protecting client funds through client money protection schemes
- Tailored property management services adapted to individual landlord requirements
- Transparent pricing with no hidden markups on contractor invoices
- Experienced team with established relationships across Gloucestershire's property market
- Direct access to property managers via dedicated emergency contact number
Associations and certifications
- SAFEagent
What people say
Professional service throughout
Highly recommended
Trusted and honest
Supportive and understanding
Best letting agents
Services
Property Management
Our comprehensive property management service handles every aspect of rental property administration. From tenant acquisition through rigorous referencing to regular property inspections and maintenance coordination, we ensure landlords' investments are protected. Our transparent approach means clients pay only the actual contractor costs with no added margins.
Tenant Referencing
We conduct thorough tenant verification including identity confirmation, income validation, and rental history checks. Our process ensures reliable tenant placement while maintaining compliance with housing regulations. We also facilitate guarantor arrangements for applicants requiring additional support.
Emergency Repairs
Available outside standard hours for genuine emergencies, our emergency repair service responds to critical issues like water leaks and security breaches. We maintain clear guidelines to ensure appropriate use of this service while protecting both tenant safety and property integrity.
Rent Collection
Our structured rent collection system ensures timely payments and accurate record-keeping. We manage payment discrepancies promptly while maintaining professional communication between all parties. Regular financial reporting provides landlords with complete transparency.
Maintenance Coordination
We coordinate routine and emergency maintenance using trusted local contractors. Our oversight ensures quality workmanship at competitive rates, with direct contractor billing to maintain cost efficiency for property owners.
People
Nicky
Property Manager
With extensive experience in Gloucestershire's property market, Nicky specialises in building strong relationships between landlords and tenants. Her approach combines professional expertise with compassionate problem-solving to ensure smooth tenancy management and client satisfaction.
Samantha
Lettings Consultant
Samantha supports landlords and tenants with property management solutions tailored to their specific needs. Her attention to detail and commitment to transparent communication help maintain the agency's high service standards.
Jill
Administrative Support
Jill provides essential administrative support for property transactions and client communications. Her organisational skills ensure efficient processing of documentation and maintenance requests across the agency's portfolio.
Questions
What areas do you cover?
We operate throughout Gloucestershire, with particular expertise in Cheltenham and surrounding areas.
Do you offer emergency repair services?
Yes, we provide out-of-hours emergency support for critical property issues between 5pm-9am weekdays and weekends.
How are maintenance costs calculated?
Clients pay only the contractor's actual charges with no added margins or administration fees.
What property management services do you offer?
Full management including tenant referencing, rent collection, property inspections, and maintenance coordination tailored to individual requirements.
Are your fees transparent?
Yes, our pricing structure clearly outlines all charges with no hidden fees or unexpected costs.
