Business Details
23 Years
experience
Emergency
services
Your Trusted Letting Agent in Newcastle under Lyme
Established in 2003 by Bill Rockett, our company has built a reputation for delivering exceptional customer service in property letting and management. We operate across Staffordshire, Cheshire, and Shropshire, prioritising transparency in all our dealings with landlords and tenants. Our team of qualified professionals holds industry accreditations including ALRA and ARLA Property Ombudsman membership. We specialise in residential lettings, property valuations, and maintenance coordination, ensuring compliance with legal standards. Our 24-hour emergency repair system demonstrates our commitment to resolving issues promptly.With over two decades of combined experience in property management, we maintain strong local market knowledge to guide investment decisions. Our transparent fee structure eliminates hidden charges, while our digital platforms streamline communication and service delivery. We conduct regular property inspections to maintain high standards and proactively address maintenance needs. Our marketing expertise enhances property visibility while maintaining ethical advertising practices. Through continuous staff training and professional development, we ensure our team remains at the forefront of industry best practices.
Services
Property Management
Rental Services
Property Valuation
Tenant Support
Landlord Services
Details
- Year established: 2003
Highlights and features
- 20+ years of combined experience in residential property management
- Transparent fee structure with no hidden charges
- 24-hour emergency repair triage system for urgent issues
- Local market expertise across Staffordshire, Cheshire and Shropshire
- ARLA Property Ombudsman accredited professionals managing your property
Associations and certifications
- ALRA
- ARLA Property Ombudsman
What people say
Professional, friendly, efficient
Quick correspondence
Amazing service
Helpful staff
Stress-free process
Services
Property Management
Our comprehensive property management service ensures landlords' investments are maintained to the highest standards. We handle maintenance coordination, tenant communication, and regulatory compliance across Staffordshire, Cheshire and Shropshire. Our digital reporting system enables swift resolution of repair issues while regular property inspections maintain asset condition.
Rental Services
We provide end-to-end rental services for landlords and tenants. From property valuations to tenancy agreements, our qualified team ensures smooth transactions. Our marketing strategies maximise property visibility while our tenant verification process ensures reliable occupancies across Newcastle under Lyme and surrounding areas.
Property Valuation
Our free property valuation service assesses market worth using local sales data, property condition, and location factors. Available for properties in Stoke on Trent, South Cheshire and Staffordshire, this service helps landlords make informed letting decisions with no obligation.
Tenant Support
We offer dedicated tenant support throughout the tenancy period. Our 24-hour repair reporting system addresses maintenance issues promptly. Regular communication ensures tenants' needs are met while our clear documentation process simplifies administrative requirements for a stress-free rental experience.
Landlord Services
Our landlord services cover property marketing, tenant acquisition, and ongoing management. We provide regular property updates, compliance guidance, and market trend analysis. Our transparent fee structure and ARLA-accredited professionals ensure landlords receive expert representation across the West Midlands region.
People
Bill Rockett
Director
Founder of Rockett Home Rentals with over 20 years' experience in property management. Former IT professional turned ARLA-accredited agent. Specialises in local market analysis and investment strategy. Holds ALRA accreditation and ARLA Property Ombudsman membership.
Sophie Allen
Letting Agent
Qualified in residential lettings with Level 3 award in property management. Background in digital marketing and sports journalism. Handles property viewings and tenant communications. Pursuing further professional development in the lettings industry.
Amelia Taylor
Letting Agent
Graduate in Criminal Justice with 18 months' experience in property management. Pursuing Masters degree while working. Specialises in local area knowledge provision for tenants. Combines academic study with practical lettings experience.
Sarah James
Letting Agent
Law graduate with record-breaking Level 3 lettings qualification. Focuses on legal compliance and contractual matters. Provides expert guidance on tenancy agreements. Combines legal expertise with practical property management experience.
Hayley Pugh
Administrator
Office administrator with eight years' experience in property finance. Manages accounts and financial operations. Former commercial finance manager in construction industry. Ensures transparent financial processes across all transactions.
Questions
What areas do you cover?
We operate across Staffordshire, Cheshire and Shropshire including Newcastle under Lyme, Stoke on Trent and South Cheshire.
Are your fees transparent?
Yes, we guarantee no hidden fees with all charges clearly explained before any agreement.
How do emergency repairs work?
Our 24-hour system connects you with engineers via video for urgent issues outside office hours.
Can I get a free property valuation?
Yes, our experienced valuers provide free, no-obligation assessments based on local market data.
What accreditations do you hold?
We are ALRA accredited with ARLA Property Ombudsman membership for professional standards.
