PROFESSIONALISM. EXCELLENCE. TIMELINESS
At Ace Properties, we are a team of experienced and qualified property professionals who are dedicated to providing a high level of professionalism, excellence, and timeliness in all our services. Our team is committed to providing a personalized and tailored approach to each client, ensuring that their needs and expectations are met and exceeded.
Our Services
Our services encompass a wide range of areas, including:
- Sales: Our expert agents are well-versed in the local property market and will work closely with you to ensure that your property is marketed to its fullest potential. We use the latest online platforms and social media to reach a global audience, maximising the chances of selling your property quickly and for the best possible price.
- Lettings: Our lettings team is dedicated to finding the perfect tenant for your property. We take the hassle out of letting your property, from finding the right tenant to managing the property and handling maintenance and repairs.
- Mortgage Services: We offer a comprehensive mortgage service, assisting you in navigating the process of securing a mortgage, ensuring that you get the best possible deal.
- Property Management: We understand that managing a property can be a daunting task, which is why we offer a comprehensive property management service. Our experienced team will take care of everything from rent collection to property maintenance.
- Surveys and Valuations: We provide expert surveys and valuations to help you make informed decisions about your property.
Meet the Team
At Ace Properties, we believe that our team is our greatest asset. Our team members are dedicated professionals who are passionate about providing exceptional service to our clients. We take pride in our commitment to communication, collaboration, and doing good work.
Contact Us
If you have any questions or would like to discuss your property needs, please do not hesitate to contact us. We would be delighted to discuss how we can help you achieve your property goals.
Agent Performance and Customer Service
The reviews highlight a mixed bag of experiences with the estate agent's performance and customer service. On the one hand, some reviewers praised the agent's politeness, apologetic nature, and helpfulness. They were impressed with the ease of contact and the staff's willingness to go above and beyond to address their concerns.
On the other hand, some reviewers expressed frustration with the agent's lack of responsiveness, poor communication, and unprofessionalism. They reported instances of being left on hold for extended periods, ignored requests, and a general lack of care for their needs.
Speed and Efficiency of Services
The reviews also touched on the speed and efficiency of the agent's services. Some reviewers were impressed with the fast application process, timely updates, and quick response to issues. Others, however, reported delays in responses, slow maintenance, and a general lack of urgency in addressing their concerns.
Professionalism and Trust
The reviews raised concerns about the agent's professionalism and trustworthiness. Some reviewers questioned the agent's intentions, suggesting that they prioritized their own interests over those of their clients. Others reported instances of favouritism, poor communication, and a lack of procedure.
Maintenance and Property Issues
Some reviewers reported issues with maintenance and property management. They expressed frustration with the agent's failure to address their concerns, including outstanding repairs and neglect of their properties.
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