Your Property, Our Expertise
At Leonard Leese, we pride ourselves on being a local and independent London estate agency, firmly rooted in the Borough of Southwark. With a depth of knowledge and understanding of the area that is unmatched, we have been helping our customers to buy, sell, rent, and manage properties in SE1 and beyond since 2003.
Our Approach
Our approach is straightforward. We believe in providing an experienced, flexible, and friendly service that is tailored to the individual needs of each of our clients. We understand that buying, selling, or renting a property can be a stressful and overwhelming experience, which is why we strive to make the process as smooth and stress-free as possible.
Our Services
As a landlord, we can help you to find the perfect tenant for your property, manage the day-to-day administration, and ensure that your rental income is maximized. As a buyer or seller, we can guide you through the entire transaction, from valuing your property to negotiating the best possible price. And as a tenant, we can help you to find your dream home and make sure that you are happy with every aspect of your rental agreement.
Our Team
At the heart of everything we do is our talented and dedicated team. Led by our founder and director, Mark Leese, our team of experts have a deep understanding of the local property market and a passion for delivering exceptional customer service. From our marketing and sales teams to our lettings and property management departments, everyone at Leonard Leese is committed to providing the highest level of service.
Our Values
At Leonard Leese, we are driven by a set of core values that shape everything we do. We believe in:
- Providing an exceptional customer experience
- Being transparent and open in all of our dealings
- Continuously improving and evolving as a business
- Supporting our local community and charitable causes
- Delivering results and exceeding our clients' expectations
What Our Customers Say
We are proud of the feedback we have received from our customers, who consistently rate us as one of the best estate agents in SE1 and the top 100 estate agents in the UK. Here are just a few examples of what our customers have said about us:
- "They have preempted any needs quickly, resolved any issues and concerns, and always ensured excellent tenants, thus ensuring stress-free letting."
- "Absolutely amazing service! They let my property in two days and managed the whole process so swiftly."
- "Excellent service. Helpful and attentive throughout the rental process, and unlike some competitors, they really do care about their clients."
Get in Touch
If you're thinking of buying, selling, renting, or managing a property in SE1, we would love to hear from you. Please don't hesitate to contact us to discuss your property needs and find out more about how we can help you achieve your goals.
Overall Review Summary
Negative Experiences with Leonard Leese
Several reviewers had negative experiences with Leonard Leese, citing discrimination, poor customer service, and unprofessional behavior.
Discrimination and Unprofessional Behavior
One reviewer, a single mother, claimed to have been discriminated against by an agent who questioned her ability to rent a property due to her teenage son. Another reviewer, Aaron Hudsepth, had a terrible experience with Claudine, who runs lettings, and described her as unprofessional and rude.
Poor Maintenance and Repairs
Jesus Rui Galva, who rented a property managed by Leonard Leese, reported delayed responses to urgent repairs, including a water leakage issue that took over a week to resolve.
Intrusive Practices and Deposit Disputes
Galva also reported intrusive practices, including early morning calls and frequent property viewings arranged at short notice. Additionally, there was a dispute over the deposit, with the agency attempting to deduct 300 for damages that were not the tenant's responsibility.
Positive Experiences with Sam Okojie
On a more positive note, several reviewers praised Sam Okojie for his helpfulness, professionalism, and persistence in finding them suitable properties.
Efficient and Friendly Service
Reviewers commended Sam for his prompt responses, helpfulness, and enthusiasm in finding them their dream apartments. They also appreciated the friendly and efficient service provided by the staff at Leonard Leese.
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