Business Details
We established our business in 2004 under the name Fresh Steps and have accumulated over 16 years of property experience. We transitioned from a traditional estate agency to a specialist in tenancy and property management. We currently manage over 110 residential properties and more than 20 commercial units across London. Our commercial portfolio includes reputable tenants such as Lloyds Bank, Natwest Bank, and Byrons Hamburgers. We focus primarily on managing residential tenancies with a comprehensive service covering deposits, check-in, ongoing management, and check-out. We operate throughout North West, North, Central, South West, and West London including Fulham, Ladbroke Grove, and Kilburn.
We are members of The Redress Scheme and the Tenancy Deposit Scheme, ensuring regulatory compliance. We engage an independent inventory company for unbiased check-in and check-out reports. We maintain dedicated contractor teams to guarantee prompt maintenance resolution during tenancies. We prioritise long-term tenancies by delivering a service that is second to none for our tenants. We price properties competitively to minimise void periods for landlords. Our ethos centres on trust, transparent communication, and adding value through exceptional management.
We are members of The Redress Scheme and the Tenancy Deposit Scheme, ensuring regulatory compliance. We engage an independent inventory company for unbiased check-in and check-out reports. We maintain dedicated contractor teams to guarantee prompt maintenance resolution during tenancies. We prioritise long-term tenancies by delivering a service that is second to none for our tenants. We price properties competitively to minimise void periods for landlords. Our ethos centres on trust, transparent communication, and adding value through exceptional management.
Highlights and features
- We manage over 110 residential properties across London.
- We guarantee rent for landlords with 10+ property portfolios.
- We are members of The Redress and Tenancy Deposit Schemes.
- We use independent inventories for unbiased check-in and check-out.
- We maintain dedicated contractor teams for rapid maintenance response.
Services
Residential Property Management
We manage over 110 residential tenancies across North, West, and Central London with a full-service approach. Our team handles deposits, check-in, ongoing maintenance, and check-out through dedicated contractors. We prioritise long-term tenancies by delivering exceptional service that treats every property as a tenant's home.
Commercial Property Management
We manage over 20 commercial units for landlords seeking strong covenants in volatile markets. Our portfolio includes major tenants such as Lloyds Bank, Natwest Bank, and Byrons Hamburgers. We provide full management services ensuring smooth operations for independent retailers, restaurants, and professional services.
Guaranteed Rent Scheme
Our unique guaranteed rent system provides landlords with 10+ properties complete peace of mind. We eliminate void period risks by ensuring consistent rental income regardless of occupancy. This exclusive service allows investors to enjoy secure long-term hassle-free returns on their portfolios.
Tenancy Deposit Management
We protect all deposits through our membership of the government-authorised Tenancy Deposit Scheme. An independent inventory company conducts unbiased check-in and check-out reports for complete transparency. This rigorous process ensures fair deposit resolution and full compliance with legal obligations for every tenancy.
Property Valuation
We offer free, no-obligation property valuations for landlords considering letting or selling in London. Our experienced team provides accurate market appraisals based on current North, West, and Central London trends. This professional service helps property owners make informed decisions about their investment strategy.
