Business Details
15 Years
experience
Independent Estate & Letting Agents Wirral
Established in April 2011, Lesley Hooks operates as an independent and professional estate agency with a strong commitment to delivering tailored services. Our high street presence in Bebington and Bromborough enables us to provide comprehensive sales and lettings services under one roof. By combining extensive industry experience with a dedication to customer care, we ensure clients receive expert guidance in managing what is often their most significant asset.As members of both The Property Ombudsman and the National Association of Estate Agents (NAEA), we uphold rigorous standards of professionalism and accountability. Our team prioritises transparency, efficiency, and local market expertise, offering free valuations and maintaining open communication throughout every transaction. This approach has earned us a reputation for reliability and excellence in Wirral's property market.
Services
Sales
Lettings
Valuations
Report Repair
Client Money Protection
Details
- Year established: 2011
Highlights and features
- We are accredited by The Property Ombudsman and NAEA for accountability.
- Our local market expertise ensures tailored property valuations and advice.
- Full-service agency offering sales, lettings, and maintenance support.
- Transparent communication maintained throughout every transaction.
- Established in 2011 with a proven track record in Wirral's property market.
Associations and certifications
- The Property Ombudsman
- National Association of Estate Agents
- Property Mark Client Money Protection Scheme
What people say
Excellent service
Kept informed
Painless experience
Highly recommended
Fast replies
Services
Sales
We facilitate residential property transactions with expert market analysis and negotiation. Our local knowledge ensures competitive pricing strategies, while our streamlined processes prioritise timely completions. Clients benefit from regular updates and transparent guidance throughout the sales journey.
Lettings
Our lettings service connects landlords with suitable tenants through rigorous vetting processes. We manage property marketing, tenancy agreements, and ongoing maintenance support. Landlords appreciate our proactive communication and efficient issue resolution capabilities.
Valuations
Accurate property valuations are provided by experienced negotiators using current market data. Both sales and rental valuations consider property condition, location, and market trends. This service forms the foundation for successful property marketing strategies.
Client Money Protection
All client funds are protected under the Property Mark Client Money Protection Scheme. This accreditation ensures financial accountability and provides clients with recourse in exceptional circumstances, reinforcing our commitment to ethical business practices.
Report Repair
Tenants can quickly report property maintenance issues through our dedicated online portal. This system enables prompt resolution of repair requests, minimising disruption while maintaining property standards for landlords and occupants.
People
Lesley Hooks
Founder
With over a decade of experience in Wirral's property market, Lesley established the agency to provide independent, client-focused services. Her leadership emphasises transparency and local expertise.
Rachael
Sales Negotiator
Handling sales inquiries and client communications, Rachael combines market knowledge with attentive customer service to facilitate smooth property transactions for first-time buyers and investors.
Jake
Selling Agent
Specialising in property sales, Jake manages transactions from valuation to completion, maintaining regular contact with clients and coordinating chain communications effectively.
Questions
What areas do you cover?
We operate in Bebington, Bromborough, and surrounding Wirral areas, offering in-depth local market knowledge for property transactions.
Are you accredited by industry regulators?
Yes, we are members of The Property Ombudsman (D5721) and National Association of Estate Agents, with Client Money Protection through Property Mark.
How quickly can you sell my property?
Properties often sell within 24 hours of listing, with our fastest completion achieved in under six weeks during 2020's market conditions.
Do you offer free valuations?
Yes, we provide complimentary sales and rental valuations based on current market trends and our local expertise in Wirral.
How do you handle maintenance issues for rented properties?
Tenants report repairs via our online portal, with urgent matters addressed within 24 hours and non-urgent issues resolved promptly.
