Business Details
14 Years
experience
Emergency
services
Expert Property Management in London
Acara Property Management was founded in 2012 with a commitment to delivering hands-on, technology-driven property management solutions across London and its surrounding areas. Our hybrid model combines in-house maintenance teams with advanced digital tools like Trello, Slack, and custom software to ensure transparency and efficiency. With over a decade of experience, we specialise in tenancy, block, and facilities management, leveraging drones, 3D cameras, and QR codes to maintain high service standards.Our team of experts prioritises proactive communication, using real-time task tracking and dedicated client channels to keep stakeholders informed. Recognised for our innovative approach, we manage over 120 properties, focusing on minimising voids, improving rental yields, and providing 24/7 emergency support. Our ISO-certified processes and client-centric ethos have earned us a 4.7-star rating from 123 reviews, reflecting our dedication to resolving property challenges swiftly and effectively.
Services
Tenancy Management
Block Management
Facilities Management
Property Portfolio Management
HMO Management
Construction & Maintenance
Emergency Repairs
Planned Maintenance
Property Compliance
24/7 Support
Details
- Year established: 2012
Highlights and features
- We offer over 10 years of dedicated property management experience in London
- Our in-house multi-trade maintenance team ensures rapid response times
- Transparent task management via real-time Trello boards and Slack updates
- Custom-developed software optimises workflow efficiency and service quality
- 24/7 emergency repair service for urgent property issues
What people say
Responsive and helpful
Excellent service
Timely repairs
Great communication
Professional team
Services
Tenancy Management
Our tenancy management service provides hands-on property oversight with in-house maintenance teams and dedicated property managers. We handle tenant communications, rent collection, legal compliance, and property inspections while offering 20% discounted maintenance rates for managed clients. Our hybrid model reduces void periods through strategic marketing and yield optimisation.
Block Management
Specialising in residential and mixed-use blocks, we combine administrative expertise with on-site maintenance capabilities. Our services include communal area upkeep, service charge administration, fire safety compliance, and emergency works coordination. With a focus on problem-solving, we manage properties ranging from 10 to hundreds of units across London and surrounding areas.
Facilities Management
We deliver comprehensive facilities management for commercial properties including offices, hotels, and retail spaces. Our services cover HVAC maintenance, plumbing, electrical systems, and emergency repairs. Using custom task management systems, we ensure compliance with health and safety regulations while maintaining operational efficiency through planned and reactive maintenance solutions.
Construction & Maintenance
Our in-house construction teams handle projects from minor repairs to full-scale renovations. Services include loft conversions, extensions, permitted development projects, and emergency repairs using specialist equipment like thermal imaging cameras and drainage inspection drones. We offer design-and-build solutions in collaboration with Cubo Design for residential and commercial properties.
HMO Management
We specialise in managing Houses in Multiple Occupation (HMOs) with comprehensive services covering licensing compliance, fire safety standards, tenant management, and regular property inspections. Our hybrid maintenance model ensures rapid response to issues while providing landlords with transparent reporting through digital task management platforms.
People
Paul Rowland
Director
Founder of Acara Property Management with over 10 years' experience in London's property sector. Specialises in strategic property solutions and hybrid management models. Leads the team with a focus on technological innovation and hands-on service delivery.
Rachel Atkins
Block Service Delivery Manager
Manages block management operations with expertise in leaseholder relations and property maintenance. Ensures compliance with regulatory standards while maintaining high service levels across residential and commercial properties in London.
Lauren Hunter
Operations Manager
Oversees tenancy management operations with a focus on landlord-tenant relations and service delivery optimisation. Implements efficient processes to improve rental yields and tenant satisfaction across managed properties.
Curtis Wade
Maintenance Team Leader
Leads the in-house maintenance team with extensive experience in property inspections and repairs. Coordinates rapid response to maintenance issues while ensuring high-quality workmanship across all serviced properties.
Sandra Owen
Finance Manager
Manages financial operations including invoicing, bookkeeping, and service charge administration. Develops financial automations within the custom property management platform to ensure accurate and timely financial reporting.
Questions
What property management services do you offer in London?
We provide tenancy management, block management, facilities management, HMO management, and construction services across London and surrounding areas.
How do you handle emergency property repairs?
Our in-house maintenance team responds to emergencies like leaks and break-ins 24/7 using specialist equipment including drones and thermal imaging cameras.
What technology do you use for property management?
We use Trello for task management, Slack for communication, and custom software with 3D cameras and QR codes for property monitoring.
How are maintenance costs structured?
Tenancy management costs 7% + VAT of rent, including minor repairs. Emergency and major works are charged separately with transparent pricing.
Which areas do you cover?
We operate across London and surrounding areas including Richmond, Surrey, and TW9, SE1, SW11, EC1R, KT1 postcode districts.
Can you manage properties remotely?
Yes, our digital platforms enable remote management with real-time updates, supported by local teams for hands-on maintenance requirements.
