Opening doors with tenants and landlords for over 13 years.
At Suzanne Graham Estate Agents, we pride ourselves on providing exceptional service and expertise in the property market. Established in 2004, our privately owned and independently run company has grown to become one of the North East's premier estate agents. Our founder, Suzanne Graham, had a vision to create an estate agency that specialises in the sale, rental, and management of quality local properties, providing the very best in service to all clients - the kind of service she'd like to receive herself.
Our Story
From humble beginnings in Low Fell, Gateshead, our company quickly grew to meet the growing needs of sellers and landlords alike. We expanded into larger premises, neighbouring surrounding areas, and built a highly trained and motivated team with a wealth of industry experience. Each member of our team has been personally selected for their unique skills and knowledge, as well as their professionalism and commitment to customer service. This has allowed us to achieve the results for which we are renowned in the local area.
Our Services
We offer a comprehensive range of services to cater to all your property needs. Whether you're looking to sell your home, rent out a property, or require financial advice, we're here to help. Our services include:
- Sales: We provide a hassle-free way to sell your home, offering a complete package that allows you to advertise your property online in various markets at a competitive rate.
- Lettings: Our landlord letting service is designed to help landlords manage their property lettings with minimal hassle. We take care of the rental, and you receive your regular rental payments on time.
- Financial Services: We provide various financial services via financial partners who can offer specialist advice on a wide range of financial products from loans to mortgages.
- Surveys: We offer a range of survey services, including home surveys, structural surveys, and energy performance certificates.
- Property Management: Our property management service ensures that your property is well-maintained and profitable.
Our Philosophy
At Suzanne Graham Estate Agents, we believe in providing personal service, tailored to each individual client's needs. We understand that every client is unique, and we take the time to get to know you and your requirements. Our team is dedicated to achieving the best results for you, and we're committed to providing exceptional customer service throughout every step of the process.
Overall Experience
The majority of reviewers praised the exceptional service received from Suzanne Graham Estate Agents, highlighting the professionalism, excellent communication, and friendly approach of the staff.
Positive Aspects
- Excellent Customer Service: Many reviewers commended the team's attentiveness, with Lisa being frequently mentioned for going the extra mile and keeping clients informed throughout the selling process.
- Professionalism: The company's professionalism was consistently praised, with reviewers appreciating the helpful and supportive nature of the staff.
- Proactive Approach: Reviewers felt that the team was always in control of the situation, even when faced with legal challenges or complex transactions.
Negative Aspects
- Rude and Unprofessional Staff: A few reviewers had a poor experience, citing abusive and rude behavior from specific staff members, including Nichola Thompson and Suzanne Graham herself.
- Lack of Communication: One reviewer expressed frustration at not being informed about a property's sale, feeling that their time was wasted due to poor communication.
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