Let us take care of your property, so you can take care of your life.
Homequest Property Management is one of the longest established independent letting agencies in Cornwall, with over 25 years of experience in providing a comprehensive range of property management services to landlords and tenants alike. Our offices are situated near Truro, with ample free parking for clients and tenants, and a welcoming team of property professionals on hand to assist with all your property needs.
Our Services
We understand the importance of providing an efficient yet friendly and approachable service, and our staff care passionately about the sector in which they work. Our extensive local knowledge and proven quality control procedures ensure that the letting process is as seamless as possible, without unforeseen issues. Whether you're a landlord looking to let your property or a tenant searching for your next home, we're here to help.
Property Management Services
Our property management services are designed to take the worry out of managing your property. From advertising and marketing your property, to vetting and referencing tenants, we'll handle every aspect of the letting process. We'll also collect rent, carry out regular property inspections, and arrange for routine maintenance work to be carried out. Our goal is to provide a stress-free experience for landlords, while ensuring that our tenants have a comfortable and secure place to call home.
Block Management
In addition to our property management services, we also offer a comprehensive block management service. Our experienced team will work closely with homeowners, freeholders, and leaseholders to ensure that all aspects of block management are taken care of. From preparing service charge budgets and chairing AGMs, to arranging for routine maintenance and repairs, we'll handle every aspect of block management.
Why Choose Us
So why choose Homequest Property Management? With over 25 years of experience in the industry, we have the knowledge and expertise to provide a comprehensive range of property management services. Our staff are passionate about the sector in which they work, and we strive to provide an efficient yet friendly and approachable service. Whether you're a landlord, tenant, or homeowner, we're here to help.
Review Summary
Terrible Customer Service and Deposit Issues
A significant number of reviewers expressed their dissatisfaction with the company's customer service, stating that the staff is rude, unhelpful, and only concerned with landlord fees and money. Several reviewers reported that the company tried to steal their deposits and make unjustified claims.
Unprofessional Behavior
Some reviewers had encounters with specific staff members, including the manager, Harriet, who was described as extremely horrible and dismissive. One reviewer was even hung up on and received condescending emails.
Positive Experiences
On the other hand, some reviewers had positive experiences with the company, praising their prompt and friendly service, professionalism, and attentiveness to issues. They appreciated the quick response to emails, efficient process from viewing to collecting keys, and hassle-free letting experience.
Professionalism and Responsiveness
A few reviewers commended the company's professionalism, responding to queries and issues in a timely and courteous manner. They appreciated the excellent customer service and recommended the company to others.
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