Who We Are
Benjamin Matthews Estate Agents is a refreshingly independent estate agency serving the vibrant communities of Forest Hill and surrounding areas in South London. Led by founder and passionate industry professional Ben Matthews, our agency stands out for its personable approach, unwavering commitment to customer service, and intimate local knowledge.
Our Vision
Driven by a starkly personal and honest philosophy, we believe in fostering genuine connections with our clients. We reject the impersonal and robotic approach often associated with larger agencies. Instead, we prioritize clear communication, transparency, and a dedicated point of contact throughout your entire journey.
Our Services
We offer a comprehensive range of services to cater to every step of your property journey, including:
- Buying Properties: Seamless guidance through the entire purchase process, from initial valuations to completion.
- Selling Properties: Expertise in marketing your home to the right audience, achieving the best possible price.
- Valuation Service: Accurate and instant online valuations, ensuring you understand the true market value of your property.
- Letting Properties: Comprehensive support for landlords, including tenant sourcing, rental negotiation, and property management.
Our Expertise
Leveraging over 20 years of industry experience and deep understanding of the local market, we offer:
- Extensive knowledge of SE23 and surrounding areas.
- Access to major property portals and effective local marketing strategies.
- Collaborative and personalized approach to every transaction.
- Unwavering commitment to open communication and clear expectations.
Why Choose Benjamin Matthews Estate Agents?
With us, you get:
- A personal touch: You won't be just another case file. We treat every client with respect and provide individual attention throughout the process.
- Local expertise: Our intimate understanding of the local market ensures you get the best possible results.
- Transparency and communication: We believe in open and honest communication, keeping you updated every step of the way.
- Results-driven: We are driven by your success and work tirelessly to achieve your property goals.
Exceptional Service at Benjamin Matthews Estate Agents
The majority of reviews from satisfied clients praise the exceptional service provided by Benjamin Matthews Estate Agents, with a particular emphasis on the professionalism, efficiency, and personal attention given by estate agent Ben Matthews. Ben is described as being "quick to respond", "friendly", "efficient", "clear", and "honest", providing a high level of communication and guidance throughout the process.
Clients praise the bespoke service offered by Ben, stating that he provided "exceptionally dedicated and personal service", was "always quick to respond", and went "above and beyond" to ensure a smooth process. Sellers were particularly impressed with the marketing of their properties, with one client stating that their flat was sold for an "over the asking price on the first weekend of viewings".
Risks, Problems, and Challenges
Some clients faced minor issues, such as market turbulence following Brexit and Covid, but Ben's reliable and sound advice helped to mitigate these risks. In one instance, a client had previously had a 6-month period without a sale, but Ben was able to complete the sale within 6 weeks.
Strengths and Weaknesses
While the majority of clients were extremely satisfied with the service provided, there are no specific weaknesses mentioned in the reviews. If any, it is only that Ben is not very big, but this seems to be a deliberate choice made by the client, who prefers the personal touch.
