Business Details
23 Years
experience
Emergency
services
Expert Property Management in Eastbourne
Eastbourne Lettings has been providing property management and lettings services since 2003, combining extensive industry experience with a commitment to trust and transparency. Our team delivers exceptional customer service through a high staff-to-property ratio, efficient processes, and modern technology. We tailor our services to meet individual landlord and tenant needs, ensuring optimal rental asset performance. With staff boasting up to 20 years of experience, we pride ourselves on professional expertise in residential lettings, block management, and maintenance solutions.Our reputation for reliability and client-centric support has been built through consistent referral business, underscoring our dedication to maintaining the highest standards in property management. We actively engage with local market dynamics while adhering to rigorous compliance standards through memberships with ARLA and The Property Ombudsman.
Services
Residential Lettings
Block Management
Tenant Services
Maintenance Repairs
Landlord Support
Details
- Year established: 2003
Highlights and features
- We offer 20+ years of combined property management experience
- Our tailored services maximise rental asset potential
- We implement modern technology for efficient property marketing
- Our team holds professional qualifications with ARLA membership
- We maintain full compliance with legal requirements through regular audits
Associations and certifications
- ARLA
- The Property Ombudsman
- NAEA
Services
Residential Lettings
We specialise in residential property rentals across Eastbourne and surrounding areas. Our services include property marketing, tenant vetting, and lease management. With professional photography and online exposure through Zoopla and our responsive website, we ensure maximum visibility for your property while maintaining full compliance with legal requirements.
Block Management
Our comprehensive block management covers financial administration, maintenance coordination, and insurance arrangements. We handle service charge budgets, contractor management, and resident communications while maintaining compliance with health and safety regulations. Our team ensures smooth operation of mixed developments through regular inspections and planned maintenance programmes.
Maintenance Repairs
We provide responsive maintenance solutions for both emergency and routine repairs. Our online reporting system enables efficient issue tracking with photo documentation. Emergency repairs receive temporary fixes within 24 hours, while routine matters are completed within 28 days. We maintain service contracts for lifts, fire safety equipment, and communal areas.
Tenant Services
Our tenant services include property viewings, reference checks, and tenancy agreement administration. We ensure compliance with Right to Rent regulations and manage deposit protection through The Dispute Service. Regular property inspections and inventory management protect both landlord and tenant interests throughout the tenancy period.
Landlord Support
We offer comprehensive landlord support including tax guidance, insurance arrangements, and legal compliance. Our services cover Energy Performance Certificates, gas safety certifications, and Legionella risk assessments. We provide detailed service charge accounts and financial reporting while assisting with mortgage lender requirements and tax return documentation.
People
Sally Robertson
Manager
Sally has managed Eastbourne Lettings since its 2003 founding, overseeing daily operations and compliance. She combines practical management with property law expertise while pursuing IRPM qualifications. Her leadership maintains the company's commitment to professional standards and client satisfaction.
Andrea Reen
Residential Lettings
Andrea manages residential lettings and insurance compliance with retail sector experience. She handles tenant references and legal requirements while balancing family commitments. Her expertise ensures smooth property transactions and regulatory adherence.
Charlotte Hale
Property Inspections
Charlotte conducts property inspections and reports issues to landlords. With experience in residential management, she maintains detailed records while balancing family responsibilities and supporting local sports teams.
Anna Edwards
Administrative Support
Anna provides administrative support across block and lettings operations. Managing documentation and communications, she combines organisational expertise with family commitments while supporting football at Crystal Palace.
Matthew Robertson
IT Specialist
Matt manages our online portals and IT systems with technical expertise. His digital solutions enhance client access while pursuing music interests through concert attendance and technology-related hobbies.
Questions
What property management services do you offer?
We provide full-service property management including tenant placement, rent collection, maintenance coordination, and block management for residential properties across Eastbourne.
How do you handle emergency repairs?
Emergency repairs receive temporary fixes within 24 hours with permanent solutions following promptly. Our out-of-hours service ensures urgent issues are addressed immediately.
What fees do you charge landlords?
Our fees range from 9-10% plus VAT for management services, with tenant introduction at two weeks' rent plus VAT. Detailed fee schedules are available upon request.
Which areas do you cover?
We primarily serve Eastbourne and surrounding East Sussex areas, managing properties from single residences to large apartment developments.
What accreditations do you hold?
We are accredited by ARLA, The Property Ombudsman, and NAEA, ensuring professional standards and consumer protection through regulated schemes.
