Traditional Values, Modern Methods, Dynamic People
At Gibson Lane, we understand that home is where the heart is, and we strive to help you find your perfect home. Our locally-based team knows this special corner of South West London better than anyone else, covering Kingston-Upon-Thames, Coombe, Ham, Norbiton, Surbiton, Long Ditton, Hampton Wick, and New Malden.
We are a team of dedicated professionals who combine traditional values with modern methods to provide a unique and personalized service to our clients. Every year, we help hundreds of clients buy, sell, let, rent, and manage their homes and investments. Our team works tirelessly to help you secure the home of your dreams.
Our Services
We offer a wide range of services to cater to all your property needs. Whether you are looking to buy, sell, let, or rent a property, we have got you covered. Our services include:
- Property Valuations: Our team of experts will provide you with an accurate and unbiased valuation of your property.
- Sales: We will guide you through the process of selling your property, from marketing to completion.
- Lettings: We offer a comprehensive letting service, from finding the perfect tenant to managing your property.
- Land and New Homes: We specialize in selling and letting new homes, including apartments, houses, and land.
Our Commitment to Excellence
We are committed to providing exceptional customer service, and our team is dedicated to making your property experience as smooth and stress-free as possible. We are proud to be members of The Property Ombudsman Scheme (TPO) for Sales and Lettings, members of ARLA Propertymark, and regulated by the Royal Institution of Chartered Surveyors (RICS).
What Our Customers Say
Don't just take our word for it! Our customers have praised our services, and we are proud to have won a string of national awards for our customer care. We are rated in the top 5% of agents nationally, but we know the only opinion that counts is yours.
Disappointing Experience with Gibson Lane Sales Agent
Several reviewers had a negative experience with Gibson Lane, particularly with their sales agents. Mickey Kim, who gave the company 2 stars, had an extremely unpleasant experience dealing with one of their sales agents, citing issues with communication, lack of updates, and condescending behavior. They also felt pressured during negotiations and were threatened by the sales agent.
Excellent Service from Gibson Lane
On the other hand, many reviewers had a positive experience with Gibson Lane. Hamish Robertson, Mark Frost, Anette MacCormack, Tarek Gardner, Kerry Tilt, Ella G., Sacha L., Edward Allen, and Amanda Litherland all gave the company 5 stars, praising their sales agents for being professional, efficient, and helpful. They appreciated the clear and honest communication, efficient service, and expert management of the sales process.
Poorly Managed Sales Process
Mickey Kim's review highlights the importance of having a well-organized and communicative sales agent, particularly in a busy and competitive market. They had to be proactive in asking for updates and were often left waiting for responses to their inquiries.
Recommendations
Gibson Lane seems to have a good reputation for providing excellent service, but it's clear that there have been some issues with a few of their sales agents. It's essential for potential buyers and sellers to research the company and the agents they work with to ensure they get the best possible service.
