Business Details
14 Years
experience
Emergency
services
Your Trusted Estate Agents in Twickenham
Established in 2012 in Twickenham and 2015 in Teddington, our family-run estate agency delivers tailored property solutions across sales and lettings. With boutique offices reflecting our commitment to high standards, we prioritise individual client needs through a personable yet professional approach. Our team combines decades of local market expertise with a dedication to turning property aspirations into reality. We maintain transparency and accessibility, ensuring no request is overlooked. Led by Michael Webster, whose 30-year industry experience shapes our strategic direction, we collaborate with trusted partners to offer comprehensive mortgage advisory services.Our operational framework adheres to rigorous accreditation standards, including membership with The Property Ombudsman, ARLA, and TDS. Customer satisfaction remains our primary focus, evidenced by consistent positive feedback regarding our communication efficiency and transactional support. We maintain physical presence in both Twickenham and Teddington offices, operating extended weekday hours with Saturday appointments available. Our service extends across key southwest London locations, supported by a dedicated team structure that includes specialist roles in sales management, property administration, and lettings coordination.
Services
Sales
Lettings
Property Management
Mortgage Advice
Valuation Services
Details
- Year established: 2012
Highlights and features
- Family-run agency with 30+ years local property expertise
- Bespoke service tailored to individual client requirements
- Accredited members of The Property Ombudsman and ARLA
- Dedicated team covering sales, lettings, and property management
- Proven track record of 10/10 customer satisfaction ratings
Associations and certifications
- The Property Ombudsman
- ARLA
- TDS
What people say
Excellent service
Professional and efficient
10/10 rating
Proactive team
Great communication
Services
Property Sales
Our dedicated sales team provides comprehensive property marketing strategies, professional valuation services, and transaction management. We combine local market expertise with national standards to achieve optimal sale prices. Clients benefit from our proven track record in facilitating smooth property transfers through transparent communication and documentation processes.
Property Lettings
We offer complete lettings solutions including property marketing, tenant screening, and lease administration. Our local knowledge ensures competitive rental pricing and swift tenant placement. The service includes inventory management, compliance checks, and ongoing landlord communication to maintain regulatory adherence and property standards.
Property Management
Our management service covers maintenance coordination, rent collection, and tenant relations. We provide regular property inspections and financial reporting to protect investment value. Emergency response protocols ensure timely resolution of urgent issues during and outside standard operating hours.
Mortgage Advice
Through our partnership with 'Mortgage Required', we deliver impartial mortgage advice tailored to individual circumstances. The service includes product comparison, application support, and ongoing mortgage management. Advisors operate with full transparency regarding fees and lending criteria.
Valuation Services
Accurate property valuations combine market analysis with local expertise to determine realistic pricing. The service supports both sales and rental requirements, considering current market conditions and comparable transactions. Valuations are conducted by experienced professionals with proven assessment methodologies.
People
Michael Webster
Founder
With 30 years' experience in estate agency, Michael established Websters Estate Agents in Twickenham in 2012. His local market knowledge and commitment to service excellence drive the agency's strategic direction and client relationships.
Nathalie Dumville
Sales Manager
As Sales Manager, Nathalie oversees property transactions with expertise in client consultation and market positioning. Her 12 years in the industry ensure effective sales strategies and customer satisfaction.
Louisa Williams
Property Manager
Louisa manages rental portfolios with meticulous attention to compliance and tenant relations. Her organisational skills ensure efficient property maintenance and landlord communication across managed properties.
Gary Doogan
Mortgage Advisor
Gary provides impartial mortgage advice through Websters Estate Agents' partnership with 'Mortgage Required'. His expertise covers product selection, affordability assessments, and application guidance for residential and investment properties.
Karl Smith
Sales Negotiator
Karl specialises in facilitating property transactions with a focus on client communication and deal progression. His negotiation skills and market knowledge contribute to successful sales outcomes.
Questions
What property services do you offer?
We provide residential sales, lettings, property management, and mortgage advisory services across southwest London areas including Twickenham and Teddington.
Which areas do you cover?
Our services extend across Twickenham, St Margaret's, Strawberry Hill, East Twickenham, Isleworth, Whitton, Teddington, Hampton Wick, Hampton, and Hampton Hill.
Are tenant fees charged?
Yes, standard tenant fees apply as outlined in our documentation. Please contact our office for specific details regarding current fee structures.
How can emergencies be reported?
Property management emergencies during office hours should be reported to 020 8614 6000. Outside hours contact Blu Cooling & Red Heating at 0207 871 3006 for urgent issues.
What accreditations do you hold?
We are members of The Property Ombudsman, ARLA Propertymark, and Tenancy Deposit Scheme, maintaining strict compliance with industry standards.
How to schedule property viewings?
Contact our Twickenham or Teddington offices during business hours to arrange viewings. Our team will coordinate appointments based on property availability and client schedules.
