Trust us to sell or let your home with confidence!
Our Story
Halletts, founded in 1869, is the longest-established estate agent in the Kew Gardens area. As a family-run business, we pride ourselves on our intimate knowledge of the local areas we serve, specialising in historic Kew, Richmond, and the surrounding areas. Our passion is providing a friendly and professional service to our clients and applicants alike.
Our Services
As a respected estate agent, we offer a range of services designed to cater to the needs of our clients. Whether you are buying, selling, letting, or renting a property, we are here to help. Our expertise includes:
- Residential Sales and Lettings: Our experienced agents will work closely with you to find your dream home or to sell your property at the best possible price.
- Commercial Sales and Lettings: Our commercial property team offers expert advice and guidance to help you find the perfect office space, shop, or warehouse.
- Block Management: Our in-house team will manage your property with care, ensuring that your tenants are happy, and your property remains well-maintained.
Our Commitment to Customer Service
At Halletts, we believe that exceptional customer service is paramount. We strive to provide a friendly, professional, and personalized experience for every client and applicant. Our agents are always available to answer your questions and address your concerns, ensuring that your transaction runs smoothly and efficiently.
Industry Recognition
Halletts is a registered member of The Property Ombudsman (TPO), an Estate Agent Redress Scheme approved by the Office of Fair Trading (OFT). We also subscribe to the TPO Code of Practice for Letting Agents and have Professional Indemnity Insurance with W/R/B Underwriting and Client Money Protection (CMP) with The UK Association of Letting Agents (UKALA).
Our Commitment to Complaints Procedure
We take complaints seriously and are committed to resolving any issues promptly and fairly. If you have a complaint, please put it in writing, including as much detail as possible. We will then respond within the agreed-upon timeframe and work to resolve the issue to your satisfaction.
Our Expertise
Our Managing Partner, Giles Egan, has been the Chairman of ARIEA (Association of Richmond Independent Estate Agents) since 2017, testament to our expertise and dedication to our profession. Our team has decades of combined local knowledge and experience, ensuring that we are always up-to-date with the latest market trends and regulations.
Getting in Touch
If you require any further assistance or would like to request a Sales or Rental Valuation, please do not hesitate to contact us. You can reach us by telephone at 020 8940 1034, email at halletts@hallettskew.co.uk, or by visiting our office at 6 Royal Parade, Station Approach, Kew, Richmond, Surrey TW9 3QD.
Customer Feedback
The reviews highlight the varying levels of customer satisfaction with Hallett's Estate Agents. While some customers were extremely pleased with the service they received, others had negative experiences.
Positive Comments
The majority of customers praised the agents for their professionalism, responsiveness, and friendly demeanor. They appreciated the agents' ability to provide timely and accurate advice, as well as their willingness to go the extra mile to address any issues that arose. The agents' small, personalized approach was particularly commended, with customers feeling that they were treated as individuals rather than just another client.
Negative Comments
On the other hand, one customer was unhappy with the agent's unwillingness to accommodate their request for a viewing at an early hour. This led to them missing out on the opportunity to view the property and ultimately losing interest in the agent.
Agency Performance
Overall, the reviews suggest that Hallett's Estate Agents have a strong reputation for delivering excellent customer service. The majority of customers have had positive experiences with the agents, praising their professionalism, responsiveness, and friendly demeanor. While there is room for improvement in terms of accommodating customer requests, the agency's personalized approach and willingness to address any issues that arise have clearly made a significant difference to the majority of customers.
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