Business Details
32 Years
experience
Your Trusted Property Management Partner in the South West
Established in 1994, Crown Property Management has built a reputation as a trusted independent property management company serving the South West region. Our privately owned business operates from offices in Torquay and Exeter, specialising in the management of freehold and leasehold properties across residential and mixed-use developments. With a team of qualified professionals holding accreditations from MTPI and RICS, we deliver comprehensive services including service charge administration, building insurance, dispute resolution, and compliance with landlord and tenant legislation.Our proactive approach ensures tailored solutions for homeowners, developers, and freeholder clients, supported by specialist expertise in retirement housing and listed property management through our membership of the Listed Property Owners Club. Backed by over three decades of experience, we combine local accessibility with industry-leading standards to prioritise client needs while maintaining strict financial transparency and ethical business practices.
Services
Block Management
Estate Management
Property Management
Building Insurance
Site Inspections
Accountancy Services
Tradesman Liaison
Secretarial Services
Retirement Housing
Right to Manage
Details
- Year established: 1994
Highlights and features
- We offer a proactive approach to property management with local South West accessibility
- Our team includes MTPI and RICS qualified professionals with sector-specific expertise
- Specialist retirement housing management supported by dedicated staff knowledge
- We provide transparent contractor selection processes with no commission taken
- Listed property expertise through Listed Property Owners Club membership benefits
Associations and certifications
- Member of The Property Institute (MTPI)
- Royal Institution of Chartered Surveyors (RICS)
Services
Block Management
We provide comprehensive block management solutions for residential and mixed-use developments. Our services include service charge administration, lease compliance monitoring, and statutory requirement management. With qualified MTPI and RICS professionals overseeing operations, we ensure efficient maintenance coordination and financial transparency for homeowners associations and freeholders across the South West region.
Estate Management
Our estate management covers both urban and rural property portfolios with regular site inspections and maintenance planning. The service includes contractor tendering, insurance procurement, and compliance management. Specialised teams handle retirement housing schemes and listed buildings, maintaining monthly inspections and direct communication with on-site personnel to ensure optimal estate condition and resident satisfaction.
Building Insurance
We source competitive building insurance premiums while managing claims processes for communal issues. Our service includes annual policy reviews, risk assessment coordination, and direct liaison with insurance providers. Clients benefit from transparent premium consultations with directors and guaranteed coverage validation for all managed properties across the South West region.
Retirement Housing
Specialist retirement housing management includes monthly property inspections and warden coordination. Our dedicated team provides tailored advice on age-specific property requirements, implementing maintenance strategies that address accessibility needs. With five years of sector growth experience, we ensure compliance with specialist housing regulations while maintaining regular communication between residents and management teams.
Right to Manage
We guide clients through complex Right to Manage and enfranchisement processes with expert consultation. Our qualified block managers explain legal requirements, timescales, and cost implications while facilitating tri-party lease negotiations. The service includes documentation preparation and strategic advice to help clients transition management responsibilities effectively while maintaining statutory compliance throughout the South West region.
People
Darren Stocks
Founder
With MTPI and AssocRICS qualifications, Darren established Crown Property Management in 1994. He oversees strategic direction while maintaining hands-on involvement in complex property management cases across the South West region.
Angela Gregory
Property Management Consultant
BA(Hons) graduate Angela provides expert property management advice. She specialises in client relations and operational support, ensuring service delivery meets the company's high standards across all managed developments.
Samantha Secker
Senior Property Manager
MTPI-qualified Samantha manages key client accounts with focus on financial administration and statutory compliance. She ensures smooth operations for multiple property portfolios while mentoring junior team members in best practice standards.
Steve Phipps
Senior Property Manager
Steve oversees day-to-day management of commercial and residential properties. His responsibilities include contractor coordination, budget management, and implementing operational strategies to maintain property value and tenant satisfaction levels.
Hilary Sluman
Compliance Officer
Hilary ensures all management practices adhere to current legislation and industry standards. She monitors regulatory changes, conducts internal audits, and provides guidance to both staff and clients regarding legal compliance matters.
Questions
What areas do you cover for property management services?
We operate throughout the South West region from Lands End to Bristol, with offices in Torquay and Exeter ensuring easy access for site visits and client meetings.
Can you help with changing our current property managing agent?
Yes, we provide full transition support when changing agents including contract reviews, maintenance plan transfers, and utility account management to ensure seamless service continuity for your development.
Do you specialise in listed building management?
Yes, through our Listed Property Owners Club membership we offer specialist management for Grade I & II listed properties, with access to approved conservation tradespeople and heritage compliance expertise.
What qualifications do your property managers hold?
Our team includes professionals qualified through The Property Institute (MTPI) and Royal Institution of Chartered Surveyors (RICS), ensuring expert knowledge of current property management legislation and best practices.
How do you handle building insurance claims?
We manage insurance claims for communal issues while coordinating with directors. Leaseholder claims require prior agreement, and all policies undergo annual validation to ensure appropriate coverage levels for managed properties.
What retirement housing services do you offer?
We provide specialist retirement housing management with monthly inspections, warden coordination, and tailored maintenance strategies. Our experienced team addresses specific requirements for older residents' living environments.
