Business Details
Emergency
services
Residential Letting in Oxford
Lucy Properties has been a residential landlord in Oxford for over 50 years, operating as part of the Lucy Group, which has a 200-year heritage in the city. We manage a diverse portfolio of over 340 properties, ranging from studio flats to townhouses, all let and maintained in-house by our experienced team. Our commitment to tenant satisfaction is demonstrated through responsive maintenance, community-building initiatives like seasonal events and yoga classes, and a focus on sustainability through energy-efficient upgrades and biodiversity projects.As a family-run business, we prioritise transparency, client satisfaction, and fostering a sense of community among our tenants. Our expertise in Oxford's property market ensures a tailored service that combines local knowledge with professional standards.
Services
Residential Letting
Property Management
Tenant Support
Community Events
Sustainability Initiatives
Highlights and features
- We have over 50 years of experience in Oxford's residential property market.
- Our in-house team provides direct, responsive property management and maintenance.
- We host community events and activities to foster tenant engagement.
- Our sustainability initiatives include energy-efficient upgrades and biodiversity projects.
- We offer transparent communication and a family-run business ethos.
What people say
Responsive and efficient team
Excellent maintenance service
Thriving tenant community
Smooth application process
Well-maintained properties
Services
Residential Letting
Lucy Properties offers a diverse portfolio of rental properties in Oxford, including studio flats, one-bedroom flats, and townhouses. Our in-house management ensures streamlined processes for viewings, applications, and tenancy agreements. With over 340 properties, we cater to varied needs while maintaining high standards of quality and tenant satisfaction.
Property Management
Our directly employed maintenance team provides prompt repairs and property upkeep. Services include emergency response for issues like gas leaks, plumbing failures, and electrical faults. Regular maintenance ensures properties remain in excellent condition, supported by a knowledgeable office team coordinating all aspects of property care.
Tenant Support
We offer comprehensive support throughout tenancies, including guidance on utility setup, council tax registration, and resolving maintenance queries. Emergency assistance is available outside office hours for critical issues, ensuring tenant safety and comfort. Our team provides clear instructions for troubleshooting common problems like blocked drains or appliance faults.
Community Initiatives
Lucy Properties fosters community engagement through events like summer parties, Christmas carols, and guided walks. Weekly yoga classes and partnerships with local organisations enhance tenant interaction. These initiatives aim to create a connected, vibrant living environment beyond mere property rental, promoting social interaction and well-being.
Sustainability Initiatives
We implement energy-efficient upgrades, including solar panels and insulation, to reduce environmental impact. Biodiversity projects like garden redesigns and swift habitats support local ecosystems. As part of the Lucy Group, we align with UN Sustainable Development Goals, integrating responsible practices into property development and management to ensure long-term ecological benefits.
People
Richard Dick
CEO of Lucy Group Ltd
Richard Dick leads Lucy Group, overseeing its diverse businesses including Lucy Properties. With a heritage spanning 200 years, he ensures the family-run ethos guides strategic decisions while maintaining a focus on innovation and client satisfaction across all operations.
Jemma Gardner
Operations Manager, Lucy Real Estate
Jemma Gardner manages operations for Lucy Real Estate, ensuring efficient property management and tenant support. She values the family-run culture, contributing to the business's legacy while fostering a collaborative environment that prioritises tenant and team satisfaction.
Questions
How do I apply for a rental property?
Complete an application form via email, pay a holding deposit, and provide references. Financial checks and Right to Rent verification are required before tenancy begins.
What maintenance services are available?
Emergency repairs are handled promptly. For non-urgent issues, contact the maintenance team during office hours or follow self-help guidance for minor problems.
Are utilities included in the rent?
Tenants manage utilities directly with providers. Council tax liability is confirmed by the local authority after tenancy details are submitted.
What community activities are offered?
We host seasonal events, guided walks, and weekly yoga classes to foster tenant interaction and create a vibrant community environment.
How are sustainability practices implemented?
Properties feature energy-efficient upgrades, solar panels, and biodiversity initiatives. We align with UN SDGs to ensure responsible property management and development.
