Building relationships, one property at a time.
Who We Are
At Homelink, we are a London-based modern lettings and estate agency that has been providing property-related services for over 20 years. We are a highly-trained, experienced, and dedicated team that prides itself on providing a personalised approach and clear communication with our clients. We understand that understanding our clients' needs and goals is key to reaching and exceeding their expectations during their property quest.
What We Do
We provide a unique, tailored property experience that takes into account our clients' property requirements. Not only are we a traditional letting and estate agency, but we also specialise in asset/portfolio management, land acquisition, and developments. Our clients range from homeowners to large property institutions and everything in between. Our experience, combined with our investment in the latest relevant technology and constant training, enables us to meet and exceed the needs of our clients.
Why We Do It
At Homelink, we understand that there are many other estate agents providing similar services, and we are on a mission to break the mould and set a new standard in tailored, professional, and knowledgeable service. We love property and strive to provide an outstanding service, even in the most complex situations. This passion comes from our founder, who is an inspiring property addict, and his positive and welcoming attitude, combined with his experience, is the reason why we continue to grow and remain trusted by so many.
How We Do It
Over the years, we've grown from referrals and recommendations to become one of London's reputable and trusted property agents. We believe this is down to our high business and ethics standards. We're accredited members of The Ombudsman for Estate/Letting Agents, The Association of Residential Letting Agents, and The National Association of Estate Agents, and adhere to their strict code of conduct.
Our Team
Our team is comprised of highly-skilled and experienced professionals, including our Managing Director, Harry Pantelides, our Operations Manager, Angelo Pantelides, our Finance Officer, Marina Michael, our Property Manager, Panay Theodosiou, our Investments Sales Manager, Adam Gabrielides, our Property Negotiator, Nick Efstathiou, and our Portfolio Manager, Zach Kyriacou. Our team's expertise is unparalleled, and we are committed to providing exceptional service to our clients.
Our Services
Our services include:
- Property consultancy: Homelink's founder, Harry, heads up property consultancy. His experience and knowledge make him Homelink's resident expert.
- Commercial property management: Nick Efstathiou leads the commercial team and specialises in all areas of commercial properties, including buying, selling, and lettings.
- Residential property services: We offer a range of services, including property sales and lettings, valuations, and portfolio management.
Commercial Property Services
Our commercial property management team offers the following services:
- Commercial property sales and lettings
- Proactive management and lease re-gearing
- Rent invoicing, collection, and forwarding
- Lease administration
- Advice on all landlord and tenant matters
- Rental valuation and rent reviews
- Block management
- Service charge management
- Rent reviews and lease renewals
Exceptional Customer Service and Experience
The majority of reviewers have had a positive experience with Homelink Lettings & Estates, praising their exceptional customer service, professionalism, and attention to detail. They highlight the friendly and approachable nature of the agents, who are willing to go above and beyond to help their clients. Several reviewers mention specific agents, such as Zack, Angelo, Tunay, and Sheikh, who have provided excellent service.
Communication Issues
However, there are some reviewers who have had negative experiences with Homelink. These reviewers criticize the agency for poor communication, lack of professionalism, and unresponsiveness. One reviewer felt that the agency failed to communicate effectively about an end-of-tenancy process, leading to unnecessary stress and anxiety. Another reviewer was disappointed by the agency's lack of response to calls and emails, which hindered their plans and wasted time.
Response and Resolution
In some cases, Homelink appears to have responded to issues and concerns, with reviewers praising the agency's willingness to listen and resolve problems. For example, one reviewer mentions that a staff member, Panay, was responsive and helpful in addressing their concerns.
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