Business Details
14 Years
experience
Residential Lettings & Property Management in Hartlepool
Established in 2012, we are an independent property management company based in Hartlepool, specialising in residential lettings and property management. Our approach combines a friendly, personal service with a high degree of professionalism, ensuring clients receive tailored support regardless of portfolio size. As members of UKALA (UK Association of Letting Agents) and the National Landlord Association, we adhere to best management practices and ethical standards, providing landlords with important safeguards through the Property Redress Scheme. Our team, led by Paul Edwards with over 25 years of financial and customer service experience and Nigel Hughes with 30 years of expertise in financial, admin, and ISO9000 processes, prioritises transparency, reliability, and proactive communication. We work closely with local authorities, including Hartlepool Council, and partner organisations like The Guinness Trust and Citizens Advice Bureau to deliver comprehensive services.Our commitment to long-term relationships with landlords and tenants is reflected in our track record of retained clients and positive testimonials highlighting timely payments, regular updates, and fair dispute resolution. We market properties through our website, local authority channels, and approved platforms, ensuring maximum visibility while maintaining rigorous tenant vetting and compliance with legal requirements. Our services extend to energy performance certificates, gas safety checks, fire risk assessments, and secure deposit handling, all managed with a focus on achieving win-win outcomes for all parties involved.
Services
Residential Lettings
Property Management
Tenant Vetting
Compliance Checks
Portfolio Management
Details
- Year established: 2012
Highlights and features
- We are UKALA members, ensuring ethical practices and best management standards.
- Our team has over 55 years combined experience in property management.
- We provide proactive communication with regular reports and timely payments.
- We partner with local authorities and trusted organisations for comprehensive services.
- We resolve disputes with fairness, prioritising win-win outcomes for all parties.
Associations and certifications
- UKALA
- Property Redress Scheme
What people say
Timely payments
Proactive communication
Fair dispute resolution
Reliable service
Personalised approach
Services
Residential Lettings
We market residential properties through our website, local authority channels, and approved platforms. Our services include accompanied viewings, tenant negotiations, and reference checks. We ensure compliance with legal requirements, including energy performance certificates and gas safety checks, to secure reliable tenancies.
Property Management
Our management services cover rent collection, regular reporting, and maintenance coordination. We prioritise proactive communication, ensuring landlords receive timely payments and updates. We handle deposit schemes, compliance documentation, and dispute resolution to maintain harmonious landlord-tenant relationships.
Tenant Vetting
We conduct thorough tenant background checks, including landlord and employer references. Our process ensures tenants meet affordability criteria and have a reliable rental history. We assist in securing holding deposits and bonds to streamline property reservations.
Compliance Checks
We arrange energy performance certificates, gas safety certificates, and fire risk assessments. Our compliance services ensure properties meet legal standards, reducing risks for landlords and providing tenants with safe, well-maintained homes.
Portfolio Management
We manage multiple properties for landlords, offering consolidated reporting and payment processing. Our tailored approach ensures each property receives individual attention, with regular updates and strategic advice to maximise rental income and asset value.
People
Paul Edwards
Director
Paul has over 25 years of financial and customer service experience. He leads Asset Property Management N E (N.E.) Ltd, focusing on ethical practices and client satisfaction. His expertise ensures high standards in property management and landlord-tenant relations.
Nigel Hughes
Team Member
Nigel brings 30 years of financial, admin, and ISO9000 experience to the team. He supports Paul in delivering reliable property management services, ensuring compliance and proactive communication with landlords and tenants.
Questions
What services do you offer for landlords?
We provide property marketing, tenant vetting, compliance checks, rent collection, and portfolio management. Our services ensure landlords receive regular payments and updates while maintaining legal compliance.
Are you a UKALA-accredited agency?
Yes, we are members of UKALA and the National Landlord Association, ensuring ethical practices and adherence to best management standards through the Property Redress Scheme.
How do you handle tenant disputes?
We resolve disputes with fairness, prioritising win-win outcomes for landlords and tenants. Our approach includes mediation and clear communication to address grievances amicably.
Do you manage properties outside Hartlepool?
Yes, we serve areas including Southend on Sea, Darlington, and London. Our remote management capabilities ensure landlords receive consistent service regardless of location.
What fees are involved?
Our fees are competitive and transparent. We provide detailed breakdowns during initial consultations, ensuring no hidden costs for property management or lettings services.
How can tenants apply for properties?
Tenants complete our application form, provide references, and obtain a Good Tenant Card. We assist in arranging viewings and securing properties with holding deposits and bonds.
