Your complete property lettings, sales and management service.
About Us
Amber & Co is the leading independent and highly respected local estate agent in Shepherds Bush, W12. With 20 years' experience in the business, our mission is to provide a friendly and efficient service to all of our clients. We believe that good, honest communication is the key to having a successful relationship with your estate agents. We are living proof that local knowledge and understanding of the community is far more important than anything else. You, the vendors, landlords, purchasers and tenants are our main priority.
We are proud to be members of The Property Ombudsman (TPO), the National Association of Estate Agents (NAEA) and The Tenancy Deposit Scheme (TDS). These professional bodies are the industry watchdogs and regulators who actively promote the highest standards of customer service in our industry.
We offer our clients the most professional and comprehensive service coupled with highly competitive rates. We are continuously training to the highest standards and offer a comprehensive service tailored to the wide ranging needs of the vendors, landlords, purchasers and tenants. We are able to offer a unique level of skill, specialization and unrivalled level of customer service. This expertise helps to ensure that we can match a vendor to a purchaser to a property, landlord to a tenant and a tenant to a property.
Our Services
At Amber & Co, we offer a wide range of services to cater to all your property needs. Whether you're a buyer, seller, landlord or tenant, we have got you covered. Our services include property sales, lettings, property management, and maintenance services. We also offer free property valuations, mortgages, and buying and letting guides to help you make informed decisions.
We understand that every client is unique, and that's why we offer bespoke services tailored to your specific needs. Our experienced team will guide you through every step of the process, ensuring that your experience with us is hassle-free and stress-free.
Why Choose Us
At Amber & Co, we pride ourselves on our extensive local knowledge, expertise, and professionalism. We have a deep understanding of the local market and are committed to providing the highest level of customer service. Our clients are our main priority, and we strive to build long-term relationships based on trust, honesty, and integrity.
We are voted the best estate agent in Shepherds Bush, and we aim to continue to offer our bespoke, good, honest, and quality property experience to all our clients. We believe that the depth of our local knowledge in both sales and lettings is unique in the area.
Visit Us
Visit us at our new offices at 216 Uxbridge Road, Shepherds Bush Green London W12 7JD. Our friendly team is always ready to help you with any property-related queries or concerns.
Reputation and Quality of Service
The reviews for Amber & Co Estate Agency are mixed, with some customers expressing high satisfaction with their services, while others have negative experiences.
Positive Reviews
The agency has received praise for their excellent customer service, with several reviewers commenting on the helpful and friendly nature of their staff, particularly Zai and Sabina. Many reviewers have also expressed satisfaction with their ability to find suitable properties and facilitate smooth transactions.
Negative Reviews
On the other hand, some customers have reported poor customer service, including unprofessional and accusatory behavior from agents. Several reviewers have also mentioned difficulties with communication, with agents providing conflicting information or failing to follow up on requests. Additionally, some reviewers have expressed concerns about the agency's handling of maintenance issues and their response to customer complaints.
Expertise and Professionalism
Some reviewers have questioned the agency's expertise and professionalism, citing examples of poor knowledge of the local market or unprofessional behavior. One reviewer even suggested that the agency may be leaving fake reviews to boost their ratings.
Overall Experience
Overall, the reviews suggest that Amber & Co Estate Agency has a reputation for providing excellent customer service and finding suitable properties, but there are also concerns about their professionalism and handling of customer complaints.
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