Your Partner in Property Investment and Management
Transforming Property Management in London and the South East
Pembroke Property Management was founded on the vision of creating a trusted partner who elevates the resident experience and unlocks the full potential of property ownership. We believe in exceptional customer service, transparency, and community engagement.
Our Values
Our commitment is underpinned by six core values that guide our actions and decisions:
- Customer Focus: We prioritize client needs and work in partnership to achieve shared goals.
- Integrity: We uphold the highest ethical standards and maintain transparency in all our interactions.
- Professionalism: We are committed to providing a reliable and efficient service built on expertise and a dedicated team.
- Communication: We maintain open and consistent communication with residents and stakeholders.
- Community Building: We foster a sense of belonging and prioritize community involvement.
- Sustainability: We advocate for responsible environmental practices and long-term planning.
Our Services
We offer a comprehensive range of services tailored to meet the unique needs of different property types and client portfolios.
For Resident Management Companies (RTM)
- Enhanced customer service and communication
- Proactive management and issue resolution
- Transparent financial reporting and budgeting
- Collaborative approach to resolving maintenance and maintenance issues
For Developers - New Build / Conversions
- Expert advice throughout the development cycle
- Assistance with planning, construction, and handover
- Guidance on legal and regulatory compliance
For Ground Rent Investors and Build to Rent
- Comprehensive property management and maintenance
- Compliance with health and safety regulations
- Effective dispute resolution and legal support
For Placemaking - Mobilising Communities
- Active community engagement and resident involvement
- Development and implementation of long-term maintenance plans
- Promotion of a strong community identity and sense of belonging
Our Commitment
At Pembroke, we are dedicated to building desirable places to live and fostering strong communities. We believe in cost-effectiveness, transparency, and building lasting relationships with our clients.
Poor Experience with Pembroke
Double Charging and Poor Service
Several reviewers have reported having a terrible experience with Pembroke, citing instances of double charging, poor service, and a lack of communication. One reviewer was charged twice for work that was never carried out, and another was still owed thousands of pounds by the company even after cutting ties with them.
Unresponsive to Resident Concerns
Multiple reviewers have stated that Pembroke is unresponsive to resident concerns, with one reviewer saying that the company failed to forward energy bills, resulting in debt collector fines. Another reviewer reported that the company did not respond to letters from the local council regarding issues with the property.
Unprofessional and Unreliable Managers
Reviewers have described Pembroke's managers as unprofessional and unreliable. One reviewer stated that the company charges money for works that they did not carry out, and another reported that the company's management is chaotic.
Expensive and Unreasonable Costs
Several reviewers have reported being charged unreasonable and expensive fees by Pembroke. One reviewer was charged nearly 6,000 for two roof works to repair damp in their property, but the damp was not alleviated.
Positive Experience with Individual Staff Members
However, a few reviewers have reported having a positive experience with individual staff members, such as Kim and Abbie, who were helpful and professional in resolving their issues.
