Delivering exceptional service, every time
Cooke & Co - Your Local Independent Property Expert
Established in 2008, Cooke & Co has developed and progressed into a market-leading Independent Estate Agent, renowned for our outstanding customer service, expertise, and commitment to making life as easy as possible for our clients. We are now one of, if not the most, reputable and respected independent estate agents in Somerset. Our success is built on a foundation of core values that have been instilled in the business since its inception in 2008. These values revolve around simplifying the process of renting, buying, or selling a property for our clients, enabling them to focus on what truly matters.
Our professional approach is underpinned by continuous training and development of our staff, ensuring they are well-equipped with the latest industry and local area knowledge. Our reputation is based on hard work, honesty, professionalism, and providing the best prices for the properties we sell. We remain dedicated to offering exceptional customer service and competitive prices in Somerset and the surrounding areas, leveraging our core values, cutting-edge technology, and a relentless pursuit of excellence.
Our Services
At Cooke & Co, we offer a comprehensive range of services tailored to meet your property needs, including:
Sales
Cooke & Co provides expert guidance and support throughout the entire sales process. Our marketing strategies are designed to maximize exposure and reach the broadest possible audience, ensuring you receive the best possible price for your property.
- Free, accurate, market-led valuations
- Effective marketing technologies
- Expert advice and support
Lettings
We offer a stress-free, fully-managed letting solution for landlords, taking care of everything from property maintenance to tenant liaison. Our dedicated team ensures your property is well-maintained, and tenants are carefully vetted, providing you with peace of mind.
- Letting your home made easy
- Professional property management
- Comprehensive tenant vetting processes
Landlords
Cooke & Co's property management services cater specifically to the needs of landlords, ensuring a hassle-free experience that allows you to enjoy the rewards of your investment. Our expertise includes:
- Proactive property management
- Marketing and tenant sourcing
- Rent collection and arrears management
Additional Services
As a full-service estate agent, Cooke & Co offers a range of additional services, including:
- Commercial valuations
- Development appraisals
- Assistance with property purchases
- Expert advice on the property market
- Regular industry updates
We invite you to explore the wealth of resources and services we offer. Our team is dedicated to providing the best possible prices, exceptional customer service, and expert advice to help you make informed decisions in the property market.
Customer Service Experience
Reviews highlight a mixed bag of customer service experiences with Cooke and Co. While some reviewers praise the prompt responses and helpfulness of certain staff members like Imogen and Alex, others express frustration and disappointment with the company's lack of communication, rudeness, and unresponsiveness.
Positive Experiences
Some reviewers have had positive experiences with Cooke and Co, highlighting the efficient and helpful service they received from specific staff members. These reviewers appreciated the prompt responses, clear communication, and helpfulness of the staff in finding them a property or managing their rental.
Negative Experiences
On the other hand, many reviewers have had negative experiences with Cooke and Co, citing issues with communication, rudeness, and unresponsiveness. Some reviewers have reported being ignored, having their calls and emails unreturned, and being treated poorly by staff members.
Landlord and Tenant Issues
Some reviewers have expressed dissatisfaction with Cooke and Co's management of their properties, citing issues with rent collection, communication, and maintenance. Landlords and tenants alike have reported difficulties in getting responses from the company, leading to frustration and mistrust.
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